Ritika Gupta Email and Phone Number

Have worked on and provided valuable outputs within timelines for major client pitches and project executionsWorked on a major Digital marketing services offering called Digital Maturity Audit and Benchmarking ServicesActively involved in Business Development (Identification of Client Opportunities)Involved in the Project management for internal Marketing CampaignsPlayed a major role in constant coordination and management for working towards achieving the right kind of tools and skills needed to function smoothly and efficiently (Digital Tools Evaluation Exercise)Operational Point of Contact for various internal activities

Worked on the Project: ‘Customer Experience Management’ for Brand Studio, center for Communications and Branding solutionsConducted a Systematic Research for analyzing the existing Customer Feedback data to gain deeper insights and expectations Implemented real time ‘Customer Feedback System’ to measure Customer Satisfaction & build Client RelationshipStrategized improvement goals and future action plan through ‘Business Process Integration’ to ensure customer satisfaction

Functional Role: Core Team member, Nortel-Ericsson Telecom Design, Product Line Management, Customer CommunicationsResponsibilities:Business Requirements, Feasibility Study, Testing Cycles, Risk Analysis, Quality Assurance, Performance Management (Tools: Clarify and QC), Customer Relationship (Issue resolution, Performance reporting)