• HR Strategy and Planning: Lead the strategic workforce planning process, ensuring that talent acquisition, retention, and development plans support the long-term needs of the business.• Talent Acquisition and Management: Oversee the talent acquisition process, including workforce planning, recruitment, selection, and onboarding of top-tier talent. Develop and implement effective strategies to attract, assess, and retain high-performing employees. Implement talent management initiatives, such as performance management, career development, and succession planning.• Employee Engagement and Relations: Foster a positive work culture and high levels of employee engagement. Develop and implement programs and initiatives that promote employee satisfaction, motivation, and overall well-being. Manage employee relations matters, ensuring fair and consistent application of policies and procedures. Address and resolve employee concerns and grievances.• Compensation and Benefits: Oversee the design, implementation, and administration of competitive and equitable compensation and benefits programs. Conduct market analysis to ensure the organization's compensation packages remain competitive. Collaborate with finance and other stakeholders to develop and manage the HR budget.• Learning and Development: Identify training and development needs within the organization and design and implement programs to address those needs. Support employee growth and career progression through coaching, mentoring, and the provision of learning opportunities. • HR Policy and Compliance: Develop, update, and implement HR policies and procedures in compliance with labor laws and regulations. Ensure adherence to legal requirements and ethical standards. • HR Analytics and Reporting: Develop HR metrics and dashboards to measure the effectiveness and impact of HR programs and initiatives. Provide regular reports on HR key performance indicators and trends.

• Administrative Support: Provide comprehensive administrative support to the store team, including handling documentation, data entry, and maintaining records accurately. Assist with inventory management, order processing, and maintaining office supplies to ensure smooth store operations.• Customer Service Coordination: Collaborate closely with the sales team to facilitate customer service activities. Assist in handling customer inquiries, resolving complaints, and coordinating with internal teams to address customer needs promptly and professionally.• Billing and Payments: Process billing transactions and manage customer payments accurately. Maintain proper records of invoices, receipts, and payment details. Coordinate with the finance department to reconcile accounts and resolve any discrepancies.• Data Management and Reporting: Maintain databases and generate reports as required. Collect, organize, and analyze data related to store operations, sales, and customer interactions. Provide regular reports and updates to the store management team.• Back-office Operations: Support the store manager in coordinating administrative tasks, such as scheduling, document management, and coordination with other departments. Assist in the implementation of standard operating procedures and compliance with company policies and guidelines.• Team Collaboration: Collaborate effectively with colleagues and cross-functional teams to ensure smooth communication and coordination. Provide assistance and support to other team members as needed.