Roles and Responsibilities - Effectively delivered training to 500+ professionals and managers, across the organizational and leadership hierarchy through 1:1 interventions, special coaching and classroom sessions- Achieved exemplary results through "Say it Right!" training sessions, leading to 20% reduction in negative Voice of Customer (VOC) feedback - Liaisoned with teams across functions for OD needs analysis and designed and mapped the training plans in line with those objectives - Conceptualized and executed motivation and R&R initiatives for various teams that lead to 33% increase in positive customer feedback- Defined KPIs to track and monitored the performance through those KPIs- Created and automated evaluation tests for talent acquisition which reduced time investment in hiring procedure by 50% and doubled the talent selection ratio - Identified and created opportunities to holistically organize and structure L&D modules - Catalyzed performance improvements through effective evaluation and feedback- Collaborated across teams to help automate quality audit processes

Roles and Responsibilities:- Trained multiple teams on communication, customer service and soft skills - Conducted needs assessment and analyzed the requirements to plan training modules- Catalyzed proactive thought process and approach to address the training needs- Proactively worked on newsletters, articles and other knowledge initiatives of the organization- Lead talent acquisition initiatives for the organization- Effectively executed talent development activities like call monitoring and feedback

International Students:The international students came mostly from the Middle Eastern countries. These students had zilch English knowledge and required to be taught from the beginning.Taught English as a foreign language, hence covered skills such as reading, listening, writing, speaking, grammar and phonetics, making them proficient in 6 months time.PG Students:Students at Indira came from different walks of life, different cultures and different states. My prime focus was to polish their English skills such as writing, speaking and diction.Roles & Responsibilities - - Emphasized on building content out of an outline provided to the students- Trained students on the usage of correct vocabulary while writing on a topic - Giving importance to brevity in writing - Taught the difference between creative writing and business writing by frequent practice- Conducted training for business communication, vocabulary building, presentation skills, V&A- Conducted employment oriented activities for PG students such as group discussion, mock interviews and extempore

Roles & Responsibilities:For Students:Taught English as second language, hence covered skills such as reading, listening, writing, speaking, grammar and phoneticsFor Professionals:Conducted training such as Personality Development, Accent Neutralization, Business Communication, Presentation, Stress Management, Time Management, Anger Management, SW(O)T Analysis, Business Etiquette, Body Language, Politics at Work. Covered team building activities and leadership skills

Roles & Responsibilities:Life Skills:Conducted Life skills training for students and teachers with different training styles and content which equipped students with better personal management skills after schoolCovered topics such as - Decision making, effective communication, resolving conflicts, anger managementTeacher TrainingMade teachers aware of different methods, ways and fun activities through which classroom learning can become interesting

Roles & Responsibilities:• The project (Initiate India) is an online social media, dedicated to social reform. • It demanded excellent level of management and interpersonal skill to generate leads and to set up the website.• Working with different teams such as software, admin, technical writers and advertising teams to get the best out on the website.• Multitasking between editing content online, generating contacts such as NGOs, MNC etc and carrying out promotions for the website

Roles & Responsibilities:• Monthly evaluations for the team and performance reviews.• Preparation of the monthly Balanced Score Card. • Discuss the weekly referral report with the team. • Weekly calibration with the Quality team for process improvement. • Weekly performance review with the senior management. • Design floor motivation activities and conduct floor competition across teams.• Managed client metrics like AHT,AUX,Login efficiency etc• Taking escalations and following up with these escalations to ensure that the problem is resolved.• Call Monitoring and giving feedback to advisors.• Conducting floor briefing so that that the advisors are aware of Process Updates.• Taking feedback from the floor and implementing the same in co-ordination with higher management to improve customer experience and satisfaction.• Stream lining and formulating trouble shooting methods.• Conducting training to coach the team for quality and call structure. Conduct training for OJT candidates on Product and Soft Skills.• Helping the team member and colleagues across the floor with product and process information.