Ritika Prakash

Ritika Prakash Email and Phone Number

Passionate Data Enthusiast | Transforming Insights with Python, SQL, and Power BI | Visualizing Stories in Data | Aspiring Data Analyst | Technical Support Expert @ Finfolab Technologies LLP
Ritika Prakash's Location
Bengaluru, Karnataka, India, India
About Ritika Prakash

🔍 Passionate Data Analyst | Technical Support Expert | Problem SolverAs a seasoned professional with a strong background in technical support, I’ve spent 2 years tackling intricate technical challenges and delivering exceptional customer service. My analytical prowess and problem-solving mindset have been honed through hands-on experience.📊 Data-Driven Insights: Recently, I transitioned into data science, acquiring advanced skills in data analysis, machine learning, and statistical modeling. I thrive on leveraging data to drive strategic decisions and uncover actionable insights.🌟 Key Skills:Technical SupportData AnalysisMachine LearningStatistical ModelingCustomer Service ExcellenceLet’s connect! 🤝

Ritika Prakash's Current Company Details
Finfolab Technologies LLP

Finfolab Technologies Llp

View
Passionate Data Enthusiast | Transforming Insights with Python, SQL, and Power BI | Visualizing Stories in Data | Aspiring Data Analyst | Technical Support Expert
Ritika Prakash Work Experience Details
  • Finfolab Technologies Llp
    Technical Support Engineer
    Finfolab Technologies Llp Jun 2022 - Present
    Bengaluru, Karnataka, India
    • Analysed and resolved client and internal tickets by providing feasible technical solutions through root cause analysis (RCA). • Successfully monitored and resolved product issues within the agreed Service Level Agreement (SLA) timeline of less than 1 hour, resulting in 0% system downtime during peak hours.• Provide 24/7 on-call support for customers, either by resolving their issues or by escalating them to the appropriate team.• Assist with product installation and… Show more • Analysed and resolved client and internal tickets by providing feasible technical solutions through root cause analysis (RCA). • Successfully monitored and resolved product issues within the agreed Service Level Agreement (SLA) timeline of less than 1 hour, resulting in 0% system downtime during peak hours.• Provide 24/7 on-call support for customers, either by resolving their issues or by escalating them to the appropriate team.• Assist with product installation and configuration via on-call and chat.• Create and maintain FAQs and troubleshooting guides.Collect user feedback for product enhancements.• Used tools such as anydesk and teamviwer to troubleshoot issues directly on client devices.• Provide education sessions to enhance user understanding.• Forward complex issues to higher-level support or development Show less
  • Cognifyz Technologies
    Power Bi Intern
    Cognifyz Technologies Sep 2024 - Oct 2024
    Bengaluru, Karnataka, India
  • Unified Mentor Private Limited
    Data Analyst Intern
    Unified Mentor Private Limited Aug 2024 - Sep 2024
    Bangalore Urban, Karnataka, India
    I gained hands-on experience in data analysis through three key company-level projects. At Atliq Hospitality, I analyzed customer data to optimize marketing strategies, providing actionable insights that improved decision-making and targeted marketing efforts. This work led to enhanced engagement and business growth.In a separate project, I performed an in-depth analysis of Amazon sales data, focusing on customer behavior and performance metrics. This analysis revealed valuable insights… Show more I gained hands-on experience in data analysis through three key company-level projects. At Atliq Hospitality, I analyzed customer data to optimize marketing strategies, providing actionable insights that improved decision-making and targeted marketing efforts. This work led to enhanced engagement and business growth.In a separate project, I performed an in-depth analysis of Amazon sales data, focusing on customer behavior and performance metrics. This analysis revealed valuable insights that helped refine sales strategies and drive growth, enhancing overall performance.Additionally, I developed a predictive model for heart disease diagnosis. Using data science techniques, I built a model that predicts the risk of heart disease, showcasing my ability to apply advanced analytics in healthcare. This project demonstrated my skill in creating practical solutions for real-world problems.These projects highlight my proficiency in data analysis, including data cleaning, manipulation, and visualization. I utilized tools such as SQL, Python, and Excel to deliver insights that support strategic decision-making and drive improvements in both business and healthcare contexts. Show less
  • Techciti Software Consulting Private Limited
    Intern
    Techciti Software Consulting Private Limited Aug 2021 - Sep 2021
    Bengaluru, Karnataka, India

Ritika Prakash Education Details

Frequently Asked Questions about Ritika Prakash

What company does Ritika Prakash work for?

Ritika Prakash works for Finfolab Technologies Llp

What is Ritika Prakash's role at the current company?

Ritika Prakash's current role is Passionate Data Enthusiast | Transforming Insights with Python, SQL, and Power BI | Visualizing Stories in Data | Aspiring Data Analyst | Technical Support Expert.

What schools did Ritika Prakash attend?

Ritika Prakash attended Amc Engineering College.

Not the Ritika Prakash you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.