Ritika Ahuja Email & Phone Number

India

Unlock Your Full Potential with Tailored Training in Style, Image, Corporate Etiquette, and Team BuildingAs the Managing Director of The Eagle Monk, I specialize in empowering professionals and organizations to elevate their presence, strengthen team dynamics, and cultivate a culture of excellence. Through personalized training programs, I help individuals and teams enhance their style & image, master corporate etiquette, and build strong, cohesive teams that drive success.Whether you’re looking to refine your personal brand, foster positive relationships in the workplace, or create a high-performance team environment, my programs are designed to provide practical tools and strategies for lasting impact.Let’s work together to unlock your full potential and elevate your professional journey!

Mumbai, Maharashtra, India

Gurugram, Haryana, India

Prabhadevi

Overall responsible for designing, developing and delivering key leadership and professional development programming.Primarily responsible for implementing programs to educate and develop professional staff for top leadership team to executive level.

• Develop, implement, and monitor training programs within JLL.• Supervise technical training for staff at sites PAN India• Conduct orientation sessions with help of subject matter expert• Create brochures and training materials• Develop multimedia visual aids and presentations• Create testing and evaluation processes• Prepare and implement training budget• Evaluate needs of clients and plan training programs accordingly• Conduct performance evaluations quarterly• Provide classroom training, demonstrations, on-the-job training, meetings and workshops.• Conduct Train the Trainer Sessions for facilitators• Provide performance feedback.• Conduct Leadership Excellence and Manger Excellence trainings• Build solid cross-functional relationships.• Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.• Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.• Assist with the development of strategic plans

Gurgaon, India

Grooming &Customer Service • Formulation of new manuals & training modules related to Grooming, Customer service & personality enhancement • Conducting salon/make up classes for the new trainees• Conducting grooming classes for grooming regulations and body language as per company guidelines• Conduct random grooming audits for the trainees and online crew pan India• Update the crew regarding new grooming regulations• Handle the issuing of uniforms ,maintaining inventory of the items issued • Coordinate with the procurement team for uniform issuance • Ensuring personality development• Design and implement programs to improve performance and efficiency for service to customers • Ensuring the implementation of new standards & development of the customer service staff Cabin Safety Training• Formulation of new manuals related safety and emergency procedures & provide inputs for new training manual• Training new cabin attendants on Safety & Emergency Procedures• Conduct all Safety & Emergency procedures check for Senior Cabin Crew• Monitor progress of individuals & recommend additional training if required• Prepare safety questions papers for the purpose of conducting exams• Coach and mentor new trainer

– INFLIGHT DEPARTMENTCustomer Service & GroomingDesign training materials and determine the correct methodology for trainingDevelop ongoing training moduleCommunicate to Servicing team members, leaders and trainers new updatesDeliver training and coaching to Servicing team members at all levels Ensuring the implementation of new standards & development of the customer service staff Design and implement programs to improve performance and efficiency for service to customersEnsuring the implementation of new standards & development of the customer service staffEnsuring personality development & conduct random grooming checks First Aid TrainingFormulate and implement training programTraining the cabin crew as per the current and approved First Aid trainingFormulate first aid circulars & updatesFormulation of new first aid manual SEP TrainingFormulation of new manuals related safety and emergency procedures & provide inputs for new training manualTraining new cabin attendants on Safety & Emergency ProceduresConduct all Safety & Emergency procedures check for Senior Cabin CrewMonitor progress of individuals & recommend additional training if requiredPrepare safety questions papers for the purpose of conducting examsCoach and mentor new trainer

• Liaison with valuable clients • Improved service quality and increased sales by developing a strong knowledge of company's products and services• Provided detailed monthly departmental reports and updates to senior management• Addressed negative customer feedback immediately & rectified the same within the company parameters

Supervision of various marketing and sale process.Recruiting and Training at executive and trainee levels.Involved in decision- making process related to Marketing & Sales.Handling of day-to-day orders & reports.Receiving feedback from the sales executive.Identifying the potential clients, Understanding the Work Environment and selling the most suitable rooms.Handling Accounts (Clients) – Handling Clients of the agency.Interacting on day-to-day basis, Follow-ups of the contracts taken and Products sold.Reporting to the Head office

Attended pre-flight briefingsInspected aircraft for defects and malfunctions, according to pre-flight checklists Briefed passengers according to company and DGCA requirementsEnsured that food, beverages, blankets, reading material, emergency equipment and other supplies were aboardEnsured the passengers needs and expectations were met throughout the flightInformed pilot potentially hazardous conditionsCompleted all post-flight duties

Attended pre-flight briefingsInspected aircraft for defects and malfunctions, according to pre-flight checklists Briefed passengers according to company and DGCA requirementsEnsured that food, beverages, blankets, reading material, emergency equipment and other supplies were aboardEnsured the passengers needs and expectations were met throughout the flightInformed pilot potentially hazardous conditionsCompleted all post-flight duties

Identifying the potential clients, Understanding the Work environment and selling the most suitable product.Recruiting and Training at executive and trainee levels.Led a team of Twelve (12) executives.Involved in decision- making process related to Marketing & Sales.Resolved customer complaints by exchanging merchandise, refunding money and adjusting billsBuilt relationships with customers and the community to establish long-term business growth

Bachelor'S Degree, Psychology

I LEARNT ABOUT HUMAN PSYCHOLOGY, CERTAIN BEHAVIOUR PATTERNS AT THE ORGANISATION, COGNITION, AND COUNSELLING.

Higher Secondary; N.D, Arts