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Rita De Cassia Email & Phone Number
L and D Manager, BPO Management
at
Nubank
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
L and D Manager, BPO Management
Location
São Paulo, Brazil
Company size
Who is Rita De Cassia? Overview
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Quick answer
Rita De Cassia is listed as L and D Manager, BPO Management at Nubank, a with 10115 employees, based in São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Rita De Cassia.
Rita De Cassia previously worked as L&D Manager, BPO Management at Nubank and Learning & Development Specialist at Nubank at Nubank. Rita De Cassia holds Gestão De Recursos Humanos from Universidade Anhembi Morumbi.
Company email context
Email format at Nubank
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Nubank
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Profile bio
About Rita De Cassia
Experience based on people and process management in a Customer Service/Care environment.Acting as a leader in training teams, with experience in development, translation and classroom content training for analysts, leaders and managers.Assistance in recruitment and selection processes.Acting as a process team leader aiming to elaborate, analyse, approve and implement them.Experience in analysing the impact of training actions or process implementations, aiming at continuous improvement of quality and operational metrics agreed with the contracting Client.Performance in the creation of internal Climate Surveys, elaboration of Campaigns for collaborators, analysis of results and creation of action plans.
Listed skills include Training Delivery, Communication, Resource Management, Process Improvement, and 28 others.
Current workplace
Rita De Cassia's current company
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Nubank
10 roles
Rita De Cassia work experience
A career timeline built from the work history available for this profile.
L&D Manager, Bpo Management
Learning & Development Specialist At Nubank
Jul 2021 - Aug 2022
Senior Manager, Global Learning & Development
Feb 2021 - Jul 2021
Sr Manager, Learning & Development
May 2014 - Feb 2021
Training Coordinator
Aug 2013 - Mar 2014
Training Lead
Coordenação e gerenciamento de atividades relacionadas a treinamento. Participação em reuniões e treinamentos globais e regionais, assegurando o desenvolvimento do time de treinadores. Ponto de contato entre operação e Cliente Microsoft.
Feb 2013 - Aug 2013
Training Delivery Lead
Gestão do Time de treinamento para o Global Service Desk Brasil HP. Aplicação de conteúdos técnicos e comportamentais em sala, e-learning ou on the job, revisão e elaboração de planos de ação para melhoria de métricas através de treinamentos.Vivência da metodologia e processos ISO 20000 e 9000.
Oct 2011 - Jan 2013
Process/Training Analyst
Criação, revisão e implementação de processos visando a melhoria contínua de forma dedicada á operação de atendimento ao consumidor final Nokia. Em paralelo, gestão do time de treinamento para a mesma operação. Tradução, criação, revisão e aplicação de conteúdos em sala ou on the job. Acompanhamento de métricas operacionais para identificar oportunidades de ganho de resultados.Atuação como Auditora de processos e ferramentas internas.
Mar 2010 - Sep 2011
Supervisora Top Pme
Atuação como Supervisora em setor de atendimento/vendas ao cliente corporate Top PME.Elaboração de planos para redução do churn, renovação de contratos de serviço e acréscimo de clientes.
Feb 2004 - Nov 2008
Team & coworkers
Colleagues at Nubank
Other employees you can reach at nubank.com. View company contacts for 10115 employees →
VR
Viridiana Rivera
Colleague at NubankCuautla, Morelos, Mexico
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SO
Samantha Oliveira
Colleague at NubankSão Paulo, Brazil
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CS
Caio Spinola Domingues
Colleague at NubankSão Paulo, Brazil
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RA
Ruben Alonso Armenta Vargas
Colleague at NubankPuebla, Mexico
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WA
Washington Alaor
Colleague at NubankSão Paulo, Brazil
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AI
Ana Ivette Jiménez Jiménez
Colleague at NubankMexico City Metropolitan Area, Mexico
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GB
Gustavo Barbosa
Colleague at NubankSão Carlos, São Paulo, Brazil
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JP
Juan Pablo Alvarez Heredia
Colleague at NubankAguascalientes, Mexico
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LR
Luís Rodolpho
Colleague at NubankSão Paulo, Brazil
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MA
Márcio Araújo
Colleague at NubankBelo Horizonte, Minas Gerais, Brazil
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Viridiana Rivera
Colleague at NubankCuautla, Morelos, Mexico
View →
SO
Samantha Oliveira
Colleague at NubankSão Paulo, Brazil
View →
CS
Caio Spinola Domingues
Colleague at NubankSão Paulo, Brazil
View →
RA
Ruben Alonso Armenta Vargas
Colleague at NubankPuebla, Mexico
View →
WA
Washington Alaor
Colleague at NubankSão Paulo, Brazil
View →
AI
Ana Ivette Jiménez Jiménez
Colleague at NubankMexico City Metropolitan Area, Mexico
View →
GB
Gustavo Barbosa
Colleague at NubankSão Carlos, São Paulo, Brazil
View →
JP
Juan Pablo Alvarez Heredia
Colleague at NubankAguascalientes, Mexico
View →
LR
Luís Rodolpho
Colleague at NubankSão Paulo, Brazil
View →
MA
Márcio Araújo
Colleague at NubankBelo Horizonte, Minas Gerais, Brazil
View →
1 education record
Rita De Cassia education
FAQ
Frequently asked questions about Rita De Cassia
Quick answers generated from the profile data available on this page.
What company does Rita De Cassia work for?
Rita De Cassia works for Nubank.
What is Rita De Cassia's role at Nubank?
Rita De Cassia is listed as L and D Manager, BPO Management at Nubank.
Where is Rita De Cassia based?
Rita De Cassia is based in São Paulo, Brazil while working with Nubank.
What companies has Rita De Cassia worked for?
Rita De Cassia has worked for Nubank, Ttec, Teleperformance, Sitel, and Hewlett-Packard.
Who are Rita De Cassia's colleagues at Nubank?
Rita De Cassia's colleagues at Nubank include Viridiana Rivera, Samantha Oliveira, Caio Spinola Domingues, Ruben Alonso Armenta Vargas, and Washington Alaor.
How can I contact Rita De Cassia?
You can use AeroLeads to view verified contact signals for Rita De Cassia at Nubank, including work email, phone, and LinkedIn data when available.
What schools did Rita De Cassia attend?
Rita De Cassia holds Gestão De Recursos Humanos from Universidade Anhembi Morumbi.
What skills is Rita De Cassia known for?
Rita De Cassia is listed with skills including Training Delivery, Communication, Resource Management, Process Improvement, Process Management, Call Center, Service Delivery, and Project Management.
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