• Manage overnight operations including inventory, while operating as Hotel Manager• Supervise and manage the Front Desk, Call Center, and Lobby Concierge desk operations• Collaborating with other departments, ensuring seamless guest experiences• Ensuring excellent customer service while resolving any issues or complaints in a timely and professional manor

• Serving as main point of contact for guest while providing exceptional service• Proficiently managing guest check-in and check-out procedures• Coordinating guest concierge request while demonstrating expectational guest service• Handling guest disapproval demonstrating appropriate follow up and resolution

• Welcome and orient guests to the pool and beach areas and create a positive guest experience • Proactively anticipate guest/member needs and provide applicable assistance or services• Promote and serve cocktails and beverages while demonstrating expectational guest service • Supervise all aspects of the Family Entertainment Center and execute daily activity plan

• Participated in a comprehensive internship program focused on guest experiences and services • Supervised all aspects of the Guest Adventures department while working with management• Provided project support to resort manager and participated in department head meetings • Assisted with special events, including business functions, weddings and sport fishing tournaments

Responsible for booking clients in computer system.Checked out customers in floating ship store.Operated internal booking system when needed.

Provided customers with knowledge of boater education and boater safety. Worked on tasks to keep the marina and docks presentable as well as assist guest to the best of my ability.