Ritu Jaidka Email & Phone Number

London Area, United Kingdom

Managing my own Youtube and Instagram channels. Learning more about social media marketing (Facebook, Instagram, YouTube), Email marketing, CMS, WordPress, Graphic design essentials and editorial calendar to ensure content is timely, relevant, and engaging. Working on different tools like Canva, Clipchamp, Meta Business Suite, Adobe Express and Inshot etc..

Glasgow, Scotland, United Kingdom

• Following were key admin responsibilities
• To maintain security and confidentiality at all times.
• Examining passports and documents.
• Liaising between departments.
• Use of Microsoft systems.
• General administration.

London Area, United Kingdom

• Did training with them for 3 months and then working on small projects as a data Analyst.
• Did future predictions by using the data provided by the client for previous years.
• Processing, cleansing, and verifying the integrity of data used for analysis.
• Doing ad-hoc analysis and presenting results in a clear manner.
• Excel and using database management skills.

Glasgow, Scotland, United Kingdom

• Worked independently to investigate complaints in compliance with company procedures usingdesignated databases
• Executed detailed analysis by researching, gathering and presenting data relevant to thecustomer complaint utilizing in-house systems to log and allocate cases for review.
• Ensured that the complaint handling process is complete and adequate data has been gatheredto ensure full investigation can be completed.
• Monitored the status of complaints to ensure risk management and other issues such as newlydeveloping complaint trends and poor/ late methods of reporting were addressed.
• Corresponded with clients through written communication mediums to advise/update clients ofall relevant events and discussions during the process.
• Liaised with the investigation team and senior managers to provide relevant information, whilemaintaining an internal complaints management records system.

Glasgow, Scotland, United Kingdom

Handled the inbound/outbound customer calls related to post office travel insurance, selling and upselling post office insurance, ensuring adherence to set KPIs and SLAs. Provided support and comprehensive product/service information to customers to ensure all inquirieswere addressed. Solved customer queries related to all travel insurance related.

India

Assisted in managing social media channels (Facebook, Twitter, Pinterest, Instagram, Flickr, YouTube)and editorial calendar to ensure content is timely, relevant, and engaging Created, managed and edited content in a web-based environment relevant to the requirements toincrease viewers Performed market analysis and research on competition to provide data.

India

Software Engineer, India and London, UK  Determined operational feasibility by evaluating analysis, problem definition, requirements, solutiondevelopment, and proposed solutions. Developed software solutions by studying information needs, conferring with users, and studyingsystems flow, data usage, and work processes. Collated information from the.

London Area, United Kingdom

Gathered requirements from the clients, analyzed the requirement gathering for the software to bebuilt, supporting the software and testing the existing software code. Assigned and oversaw the daily tasks of the technical team while ensuring all team members wereactively working toward established milestones. Tested and maintained project plans which.

Master Of Computer Applications - Mca, Computer Science

Bachelor Of Science It