Ritu Ranjan Mishra

Ritu Ranjan Mishra Email and Phone Number

General Manager MIS and WFM @ DigiTech Call System Pvt. Ltd.
Gopalganj, BR, IN
Ritu Ranjan Mishra's Location
Gopalganj, Bihar, India, India
About Ritu Ranjan Mishra

• Proficient with the techniques related to Management Information Systems • Superior organizational skills that help manage multiple tasks at one time • Ability to adapt to changes and update systems knowledge and techniques as needed • Excellent analytical skills that help identify problems and seek solutions promptly.

Ritu Ranjan Mishra's Current Company Details
DigiTech Call System Pvt. Ltd.

Digitech Call System Pvt. Ltd.

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General Manager MIS and WFM
Gopalganj, BR, IN
Website:
digitechcallsystem.com
Employees:
563
Ritu Ranjan Mishra Work Experience Details
  • Digitech Call System Pvt. Ltd.
    General Manager Mis And Wfm
    Digitech Call System Pvt. Ltd.
    Gopalganj, Br, In
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  • Digitech Call System Pvt. Ltd.
    General Manager Mis/Wfm
    Digitech Call System Pvt. Ltd. Sep 2024 - Present
    Noida, Uttar Pradesh, India
    View
  • Cogent E Services
    Senior Manager
    Cogent E Services Sep 2023 - Sep 2024
    Noida, Uttar Pradesh, India
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  • Cogent E Services
    Senior Manager Mis/Wfm
    Cogent E Services Apr 2023 - Sep 2023
    Mangaluru, Karnataka, India
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  • Cogent E Services
    Mis Wfm Manager
    Cogent E Services Dec 2021 - Mar 2022
    Mangaluru, Karnataka, India
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  • Cogent E Services
    Mis /Wfm Assistant Manager
    Cogent E Services Dec 2020 - Dec 2021
    Mangaluru, Karnataka, India
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  • Conneqt Business Solutions
    Assistant Manager
    Conneqt Business Solutions May 2019 - Oct 2020
    Hyderabad, Telangana, India
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  • Startek
    Assistant Manager Mis
    Startek Apr 2018 - May 2019
    Jamshedpur Area, India
    Team Management and Delivery of all reports with accuracy and time.
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  • Aegis Global
    Team Lead Mis
    Aegis Global Apr 2015 - Mar 2017
    Jamshedpur, Jharkhand, India
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  • Aegis Limited
    Mis Specialist
    Aegis Limited Apr 2013 - Mar 2015
    Jamshedpur Area, India
    Responsible to improve and maintain the utility and effectiveness of the management information systems.Ensure the Reports and Dashboard are user friendly and time effective in research, data extraction and report generation Ensure to maintain and Effectiveness of Operation Related Reports and data and ensure on time delivery.Manage Real Time Report and Work force MIS.Responsible to improve and maintain the utility and effectiveness of the management information systems Ensure the systems are user friendly and time effective in research, data extraction and report generation Ensure to maintain and Effectiveness of Operation Related Reports and data and ensure on time delivery.Processing External Reports to the client end on a daily basis.Preparation of Absenteeism and attrition reports.Stack Ranking for agents/TLs/AMs for Incentive.Database MaintenanceReal Time AnalysisPreparations of Presentations of weekly/monthly review
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  • Aegis Limited
    Mis Senior Executive
    Aegis Limited Apr 2012 - Mar 2013
    Jamshedpur Area, India
    Ensure to maintain and Effectiveness of Operation Related Reports and data and ensure on time delivery.Processing External Reports to the client end on a daily basis.
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  • Aegis Limited
    Mis Executive
    Aegis Limited Dec 2010 - Mar 2012
    Jamshedpur Area, India
    Ensure the systems are user friendly and time effective in research, data extraction and report generation Ensure to maintain and Effectiveness of Operation Related Reports and data and ensure on time delivery
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  • Hinduja Global Solutions Ltd.
    Mis-Executive
    Hinduja Global Solutions Ltd. Aug 2010 - Dec 2010
    Durgapur Area, India
    Managing All data work, Performance Report, Employees Performance Dashboard, Client data requirement
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  • Hinduja Global Solutions
    Quality Analyst
    Hinduja Global Solutions May 2009 - May 2010
    Durgapur Area, India
    Maintain the compliance which is required by the company norms.
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  • Hinduja Global Solutions
    Customer Relationship Officer
    Hinduja Global Solutions Jul 2007 - Apr 2009
    Durgapur Area, India
    Handle support requests through incoming calls. Categorize, document all interaction & utilize knowledge base to troubleshoot. Escalate issues to supervisor. Handle mainly calls on Domestic Telecom related query , complaint and request (expert in GPRS related things – MO, MMS, E-mail settings, PC Connectivity etc). Participate in team development activities & meetings.Floor Management – Update the CSR’s with the product. Take escalations regarding queries, complaints & requests from the CSR & provides resolution within the TAT.
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Ritu Ranjan Mishra Skills

Team Management Mis Management Call Centers Crm Bpo Management Information Systems Data Management And Analytical Skils Work Force Management Real Time Reports Analysis Quality Assurance

Ritu Ranjan Mishra Education Details

Frequently Asked Questions about Ritu Ranjan Mishra

What company does Ritu Ranjan Mishra work for?

Ritu Ranjan Mishra works for Digitech Call System Pvt. Ltd.

What is Ritu Ranjan Mishra's role at the current company?

Ritu Ranjan Mishra's current role is General Manager MIS and WFM.

What schools did Ritu Ranjan Mishra attend?

Ritu Ranjan Mishra attended Matrix Institute Of Business Management, Sikkim Manipal University (Smu), P.c.p. Collage, Bihar Sharif Nalanda.

What skills is Ritu Ranjan Mishra known for?

Ritu Ranjan Mishra has skills like Team Management, Mis, Management, Call Centers, Crm, Bpo, Management Information Systems, Data Management And Analytical Skils, Work Force Management, Real Time Reports Analysis, Quality Assurance.

Who are Ritu Ranjan Mishra's colleagues?

Ritu Ranjan Mishra's colleagues are Chanchal Kumar Pandeya, Yashraj Singh, Navanit Singh, Mohd Sheesh, Manish Varshney, Rishabh Kumar, Poorvik Vlogs.

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