Currently working as a Global leader for SEP & Operations Excellence (CMP/Smart OpEx Framework) and OTC Practice Lead.Significant Highlights Designing OTC and Standard Ops Controls/Practices for efficient Operations and Zero Surprise environment Leading special assignments as an Operations & Practice specialist which includes setting up Operations for Key Clients and/or Transforming Operations Responsibility of providing approval on Transitions Toll Gates for all new business  Designing OTC Solutions for prospective clients and Benchmarking their processes Involved in multiple Diagnostic/Re Engineering/Re Bid projects Performing audits and checks for steady state accounts and closure of issues Raising proactive alerts and analysis

Worked as a Service Delivery Leader for a Global Publication house, handling their O2C, P2P & R2R operations spanning across US, Europe & APAC regions.Significant Highlights Leading service delivery for complete F&A and Collections processes of a Global client Leading a 55 people shop who provide P2P(Purchase to Pay), R2R (Record to Report) & O2C (Order to Cash) services to the client primarily for its UK operations Responsible for account level P&L  Key stakeholder and decision-maker in Solution design, Master service agreement, Deal pricing, Contract management, Governance, Staffing and Transition design.  As an Operations expert helped set up an end to end O2C team in Manila for a Global Client Driving business and interface with the clients. Building and maintaining effective long-term relationships with key members of the client team  Driving best practice sharing and Common Minimum Practices for all processes to achieve Best in class performance on critical process metrics Defining and Ensuring adherence to SLAs for all the sub-processes and also revising them as per process need Driving Lean & GB initiatives across the shop-floor to drive quality output Execute and implement compliance procedures & process audits Meeting productivity by fixing upstream processes and driving simple process changes Process Reporting (Dashboards, Volume/Trend analysis, Controllership) Aligning individual’s goals to the company’s goals for effective contribution Active participation in all site level initiatives. Responsibilities also include BCP, Crisis Management, etc. Identifying areas of automation to increase productivity and controllership

 Managing the entire Insurance Operation cycle – Client Data Creation/Maintenance, Billing/Receipting, Payment Processing, Policy Processing, Cash Application, Collections, Deduction, Customer Service and Renewal Retention. Managed the complete Collections and Cash Application Operations and ensured proper Customer service - Internal & External Customers Managing the Bancassurance & Affinity Partnership for one of the Fortune 500 Companies in the business of Financial Services) Resource and Production planning to provide cost effectiveness Work on programs that support & enhance O2C effectiveness  Demonstrated abilities in exploring business potential opportunities & clientele to secure profitable business volumes Seeking Product Development Opportunities, key involvement in designing, developing as well as launching the product in the market Negotiation with Business Partners on Commercials, Productivity Benefits