~To assist in the investigations of client screening and monitoring transaction alerts for potential money laundering and financial crime risks.~To ensure timely and efficient identification and reporting of unusual or suspicious activity to the MLRO by raising SARs.~To work with the management to help prepare for compliance such as regulatory guidelines as well as internal control framework.~To analyse and document the existing process and data flows to understand gaps and propose remediation steps to achieve target compliance state.~To monitor registration and compliance training requirements for employees.~To conduct KYC, CDD, EDD for new on-boarding, trigger events, periodic review and remediation initiatives and to ensure that KYC activities are executed in compliance with all the governing regulations, internal policies and procedures.~To conduct a thorough analysis to support a reasonable and accurate assessment consistent with the Customer Risk Rating methodology.~To keep abreast of policy developments, to ensure that policies are kept up-to-date and aligned, to implement regulatory policy change and to advise the client where necessary.

~Maintained and reviewed policies, procedures and practices to ensure compliance with all laws and regulations governing a financial organisation in India. This included compliance with mandatory risk policies and implementation of procedures relating to governance, regulatory compliance, operational and legal risk.~To lead and manage all aspects of bank’s branch operations in line with internal as well as statutory guidelines.~To guide staff to maximise business opportunities whilst ensuring that company policies and legislation guidelines are adhered to. ~To chair process improvement meetings, to do gap analysis and recommend business processes, system & policy changes to achieve wider organisational objectives. ~To conduct, analyse and sign-off Enhanced Due Diligence (EDD) report on high & medium risk clients by reviewing source of wealth, beneficial ownership and other risk relevant information.~To work directly with Bank’s Money Laundering Report Officer (MLRO) on proactive and reactive cases, to prepare and file Suspicious Transaction Reports (STRs) and support law enforcement agencies.~To lead and provide subject matter expertise on frauds or attempted frauds by reviewing and analysing suspicious patterns, research tools and data sources.~To ensure that employees are carrying out a risk based approach for new account set up by following Anti-Money Laundering procedures by conducting periodic KYC and AML reviews & audits.~To make sure that staff complies with bank’s training requirements on AML / KYC, Anti-Bribery & Corruption, so as to prevent frauds and financial crimes.~To review existing asset portfolio to identify risk and take necessary steps to minimise these risks.

~Responsible for Account Opening and Client On-boarding procedures by conducting due diligence reviews and analysing the client’s source of wealth, beneficial ownership and other risk relevant information. ~Monitoring low and medium risk accounts by establishing the initial customer risk assessment rating.~Responsible for obtaining and reviewing documents obtained from clients to satisfy regulatory and AML requirements.~Establishing and maintaining highest level of customer care and delivery standards by addressing customer queries and complaints in a prompt and amenable manner.

~Managed and lead bank branch to maximise business opportunities by achieving budget as a minimum standard and maximising Branch Profit.~To manage branch portfolio and produce sustainable income.~Worked directly with senior leadership to develop and administer a £15000 annual budget of the biggest branch in the Zone leading to a jump in profit achievement from 72% to 111% in the fiscal year.~To adopt a value based management approach to cost.~To promote a healthy and safe working environment for colleagues and clients in the branch.~To represent the bank at various industry events and forums.

~The role specialised in carving out and creating a relationship with the bank's customers, especially government, public sector organisations, wealth and corporate, to manage and enhance their relationship value with the bank. ~Overall supervision of Retail Banking operations like Cash Management, Government Lending, Bank Guarantees, Personal Loans and Consumer Finance Loans in a totally automated environment in line with internal as well as statutory guidelines of the bank.~To promote and maintain a healthy, safe and customer-centric environment in the branch.~To maintain renewals, grow new businesses, promote new products, cross sell an array of products and complete business leads and exceed sales targets.~Contributed towards Business Development by building and nurturing key client relationships to grow profit by 15%.

~To lead a team in delivering high standard of customer service to Wealth clients and maximise business opportunities. ~Acquisition and growth of Deposit base, Credits to Corporate and Government Accounts.~Cross-selling of other products like Internet-banking, Housing Loans, Insurance Schemes, Bonds, Mutual Funds, Auto/consumer durable Loans, credit cards and depository services of the bank.~Recognised by management for achievement of branch targets by 120% leading to a 105% achievement of the profitability targets.~To exceed customer expectations, including speedy resolution to all queries and any complaints. ~Awarded the bank’s “Exemplar Award for the Most Consistent Performer” for 2001 and 2002.