◦Assist local health department staff on a variety of program development and management projects◦Support the Food Investigator Manager in streamlining the allocation of work, looking over submissions of reports, and maintaining inventory of evidence samples◦Interact with health department staff and external partners to address public health concerns and proper implementation of FDA regulations◦Develop health education materials, presentations, and data materials for department meetings ◦Work alongside Food Investigators in procedure follow-up with wholesale companies

◦ Verify patient eligibility and insurance coverage before services are provided◦ Assign appropriate medical codes (ICD-10) to diagnoses and procedures for accurate billing.◦ Monitor submitted claims to ensure proper payment, and investigate billing discrepancies, rejections, and claim denials◦ Data entry and maintaining records of claims, payments, and billing activities using Microsoft tools.◦ Post payments received from insurance companies & patients into the billing system (OPIE

◦Supported management of various projects to ensure high quality of work and reported weekly updates to the designated directors of the departments◦Accomplished mini-projects aligned with the agency's strategic objectives, primarily focusing on operational success, patient satisfaction, and smooth on-boarding of new employees◦Deliver comprehensive administrative assistance in the Operations department by executing clerical functions, managing electronic health records, and directing calls/inquiries◦Redesigned various HR projects by enhancing efficiency and aesthetics through strategic reimagining and innovative implementation◦Oversee and analyze the data collection process for quality audits conducted on all providers

◦Thoroughly assess current health disparities, evaluate city/state policies, and conduct comprehensive disparities analysis.◦Collaborated with external organizations to conceptualize, design, and implement impactful programs, fostering synergistic partnerships and achieving shared objectives◦Designing websites and authoring engaging articles to effectively convey key messages and engage target audiences◦Data collection of key factual information of the San Francisco environment and analysis of the homeless population through interviews

◦Primary liaison for Computer Support, Classroom Technology, Audio Visual, Telecom, and supplementary Client Services◦Offering comprehensive technical assistance to clients through multiple channels: email, telephone, and in-person interactions. ◦Proficiently employing ServiceNow to record and manage incident reports◦Revitalizing Canvas modules to enhance training efficiency, incorporating Microsoft software to optimize onboarding processes.

◦Effectively manage therapist schedules, follow up on referrals, and update Electronic Medical Records in EPIC◦Conducted insurance verification and pre-authorization processes, facilitating smooth billing and reimbursement procedures for patients◦Utilization of Microsoft Software for proper data entry for records maintenance

◦Managed appointment scheduling, patient communications, and administrative tasks for the smooth operation of the clinic◦Assisted licensed therapists in executing personalized treatment plans for patients, contributing to their physical and emotional well-being◦Prepared therapist workstation with equipment and materials before patient arrival and assisted patients with any needs or concerns◦Work alongside patients in utilizing proper techniques for exercises and providing relief of pain through ice packs, heat packs, and gel electrophoresis◦Leadership role in training new hires and providing necessary tools for success in their role