●Provided exceptional customer support by addressing 50+ inquiries daily, achieving a 95% resolution rate within 24 hours,resulting in increased customer satisfaction scores by 20%.●Demonstrated proficiency in written and verbal English & Hindi communication, leading to a 30% reduction incommunication errors and a 15% improvement in customer feedback ratings.●Regularly collaborated with 5+ sales representatives and account managers, analyzing market data to identify trends andalign product offerings, contributing to a 10% increase in sales revenue.●Communicated sales targets and goals to team members, resulting in a 15% increase in sales productivity and achievementof quarterly sales targets for 3 consecutive quarters.●Facilitated local team growth through active participation in 15+ training sessions, leading to a 25% improvement in teamperformance metrics and a 10% decrease in customer support escalations.●Utilized Microsoft Office applications and CRM tools to streamline customer support processes, resulting in a 20%reduction in response time and improved data accuracy by 15%.

●Negotiated and closed contracts with 20+ prospective clients, surpassing personal and corporate sales goals by 15%.●Prepared detailed weekly and monthly reports, providing actionable insights that contributed to a 10% increase in salesefficiency.●Conducted persuasive sales presentations to 50+ prospective clients, resulting in a 25% conversion rate and generating₹50L+ in revenue.●Coordinated sales strategies with marketing programs, leading to a 15% boost in lead generation and brand visibility.●Conducted 10+ client visits per month to assess needs and promote products/services, resulting in a 20% increase in clientsatisfaction and repeat business.●Maintained accurate client records

●Promoted Hindustan Times (Hindi version) and successfully sold memberships to 500+ individuals within the assigned area, utilizing targeted marketing strategies and compelling offers.●Conducted market research to identify customer preferences, leading to the development of tailored membership packages that increased customer acquisition by 15%.●Collaborated with the marketing team to execute promotions, resulting in a 25% boost in sales during promotional periods.

●Managed front office operations, including check-in/check-out processes for 100+ guests per day, maintaining a 95%satisfaction rate.●Provided personalized room decoration services for 50+ guests, resulting in a 20% increase in positive guest feedback.●Assisted in food production and service for events, ensuring timely and quality service for 500+ attendees, receivingcommendations for exceptional service.●Maintained cleanliness and organization in housekeeping, resulting in a 15% improvement in guest satisfaction scores forcleanliness and hygiene.