Ritu Basak Email and Phone Number

1.Design, plan and implement network tech that directly supports the goals of the company.2.Work with the team to uphold and maintain the network to its highest level of performance and promptly address issues reported by other departments3.Create, develop, and implement core strategies to test and evaluate network performance issues and problems, including utilization, availability, throughput, and latency.4.Provide client support by phone & email.5.Slow internet Issue, packet loss & high latency check from Mikrotic router in client end.6.Port forwarding, rules apply, create queue.7.Microtik router configure,maintain & troubleshoot, C-panel, Office 365, Zimbra, Linux Based local mail server troubleshoot.8.GRE, EOIP tunnel create & troubleshooting9.Secure network systems by establishing and enforcing policies, and defining and monitoring access.10. Communicate with team to identify needs, monitoring performance, and troubleshoot, diagnose, and resolve issues with network and systems.11.VPN (ipsec,GRE)

1.Reroute the traffic by using command on HUAWEI Softswitch3000.2.Add E1 in TX part, and Core Part. Sometimes need to loop back E1 physically or logically. Could do SNCP in Tx part.3.Checked datacom configuration if faced any problem on Telco side or internet connectivity of our company network.4.Execute any command need basis on softswitch3000 & UMG (circuit unblock, CDR check, modular status check for load balancing etc.).5.Have changed of any configuration if required on datacom equipment (Cisco & Huawei router, switch & Firewall).6.Monitoring current alarm of individual monitors of Tx,Core & Datacom on link down issue & take necessary steps to solve it.7.Provide feedback after checking at our end and maintain liaison with all NOC team of the telecom industry & sister organization including BTRC.8.Take responsible for Data-com part monitoring.9.Have to prepare daily power reports & formulate orders of the supervisor/higher authority relating to technical matter or fault.10.Checking CCR & ACR by hourly monitoring.11.Have mailed to other concern to let them any update about system, replied based on query & also inform any link problem issue12.Have to sincere at my job responsibilities and have the ability to solve by own or discussed with supervisor.13.Work independently, determine priorities and make appropriate decisions.14.Flexibility and ability to work under changing priorities and workloads.15.Ability to handle confidential information in a trustworthy manner.

1. Responsible for user data backup.2. Data recovery of laptop & PCs3. Internal Network Troubleshooting and Management4. Wifi Network Configuration and Management5. Troubleshooting Printer, Scanner and user sharing problem6. Install necessary software and OS (Windows xp, 7 and Ubuntu)7. Working with CPanel8. Windows Server Setup issues9. Resolve basic hardware related problem.10. Basic level router configure.11. Outlook configuration