Ritu Dey Email & Phone Number

Gurugram, Haryana, India

• Develop and implement performance management strategies and processes.
• Conduct performance reviews and evaluations.
• Provide coaching, mentoring, and feedback to Test Center Administrators.
• Identify and address performance issues.
• Set and monitor performance goals and objectives.
• Recognize and reward high performance.

Gurugram, Haryana, India

Gurugram, Haryana, India

• ︎Evaluate and perform root cause analysis on escalated issues
• ︎ Manage special projects as assigned to improve helpdesk efficiency
• ︎ Key responsibilities of creating knowledge based documents and updating existing knowledge based documents
• ︎ Evaluate new Prometric Software to identify potential defects and confirm functionality as designed.
• ︎ Ticket auditing
• ︎ Conducting feedback sessions with Level-1

Gurugram, Haryana, India

• ︎ provide resolution of technical problem requested from administrator.
• ︎ work on Xen server and VM.
• ︎ Modifiying database of candidates and executing queries in SQL server 2008 & 2012
• ︎ Remote desktop troubleshooting,router,LAN
• ︎ Logical bent of mind to isolate root cause of technical issues.
• ︎ perform other duties as assigned

India

• ︎ Office 365 Support:Provide comprehensive technical support for Office 365 applications including email, OneDrive, SharePoint, and Teams.Assist users with licensing, activation, and subscription management queries.
• ︎ Windows OS Support:Offer expert guidance and assistance with installations, configurations, and upgrades for Windows 7, 8, and 10.Diagnose and resolve software compatibility issues, update errors, and system.
• ︎ Xbox Support:Handle inquiries and technical issues related to Xbox consoles, accessories, and gaming software.Troubleshoot connectivity issues, Xbox Live account management, and multiplayer gaming problems.
• ︎ Third-Party Software Installation:Assist users with the installation and configuration of third-party software applications.Troubleshoot compatibility issues and resolve installation failures promptly.
• ︎ Event Logs Analysis:Monitor system event logs and analyze error messages, warnings, and critical events.Proactively identify trends and patterns to anticipate and prevent potential issues.

Kolkata, West Bengal, India

• Dedicated technical support specialist with extensive experience in providing top-tier assistance to HP users across desktops, printers, laptops, and all-in-one devices. Proficient in diagnosing and resolving hardware.
• ︎ Provide comprehensive technical support for HP desktops, printers, laptops, and all-in-one devices.
• ︎ Troubleshoot hardware and software issues, including connectivity problems, printing errors, and device malfunctions.
• ︎ Third-Party Software Installation:Assist users in installing and configuring third-party software applications on HP devices.Troubleshoot compatibility issues and ensure smooth integration with HP hardware.
• ︎ Microsoft Office Setup:Guide users through the setup and configuration of Microsoft Office suite on HP devices.Provide support for licensing, activation, and troubleshooting common Office application issues.
• ︎ Hardware Issue Detection:Diagnose hardware issues such as no power, no POST (Power On Self Test), and no boot situations.Utilize diagnostic tools and techniques to identify faulty components and recommend appropriate.