Managing Infrastructure and Cybersecurity projects

Client: CIBC

Client: National Australian Bank• Delivered various highly critical projects within agreed timelines and budget, and meeting the quality requirements• Tracked and controlled project requirements and scope. Initiated change management process wherever necessary• Determined, monitored and reviewed costs, staffing, resources requirements, and risks/ issues. Devised action plan to manage them appropriately• Coordinated with third party vendors for procurement of hardware or services and managing deliveries of tasks/ activities• Created communication plans and maintained seamless exchange of information among the key stakeholders and project team• Analyzed variances in the expected and actual revenue; Initiated corrective action• Published project scorecard weekly including project health, highlights, milestones status, financial status, issues/ risks/ dependencies and forecasts• Generated monthly and final bills to be invoiced to the customer• Created and managed project management documents like Project Charter, Project Plan, stakeholders register, RACI, and artifacts like agenda, MoM, logs (actions, issue log, risk log), lesson learned, etc.

Clients: McDonald’s Europe IT, McDonald’s APMEA IT, SASOL South Africa, REXEL USA (GEXPRO), iCoke USA, Adaptec (Japan), Roomsolutions UK• Delivered multiple projects of application deployment & application upgrade for McDonald’s IT - EU and APMEA • Managed various helpdesks/ ServiceDesk supporting Windows, Active Directory, VPN, MS-Exchange, Blackberry, SCOM/ SCCM, MS-Office, Desktop, printers & Networks• Administered teams performing Incident Management, Change Management, Problem Management and application maintenance• Prepared Project plans, monitored project progress and performance• Analysed risk and impact of any change/ delay and proactively communicated it to the relevant stakeholders• Designed and implemented continuous process improvement measures leading to enhanced efficiency and quality of delivery• Ensured compliance to all processes and agreed SLA• Conducted team’s performance review and annual appraisals• Identified coaching and training needs for the team and individuals. Developed necessary action plan• Forecasted resources requirement and hired/ recruited well in advance to meet the demand• Prepared and published weekly, monthly and quarterly dashboards/ reports. Presented project or account’s status during performance review internal or external calls• Transitioned 4 accounts - 3 were remotely done and for one of them visited MalaysiaInternational Experience2014 – 2015: Onsite Project and Delivery Manager for McDonald’s Europe IT, London (UK)2012 – 2013: Onsite Delivery Lead for McDonald’s Europe IT, London (UK)