Ritu Gupta Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

As a Customer Success Manager, my role is pivotal in ensuring our clients achieve their desired outcomes and experience ongoing value from our solutions. My key responsibilities include:Client EngagementOnboarding and DiscoveryProblem SolvingStrategic ConsultationUpselling and Revenue GrowthClode the Feedback LoopCross-Functional CollaborationBy focusing on these responsibilities, I help clients achieve their objectives while contributing to our organization’s growth, revenue and success.

Bengaluru, Karnataka, India

Bengaluru, Karnataka

-SPOC for multiple key accounts - B2B & B2C. Reporting directly to the Founder of the company.- Driving client retention, renewals, upselling and client satisfaction.- Working closely with stake holders, cross-functional teams and campaign managers on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting and QA.- Preparing weekly & monthly campaign insights reporting, including analysis and research.- Focused to ensure superior customer service levels, operational excellence and strategic insight

Ghāziābād Area, India

I worked at Solomo Media as an Account management lead, handling online space for multiple leading brands. My role included:-Leveraging new channels of marketing for better market penetration, lead generation and reducing customer acquisition costs.-Understand all the major social networks and their importance for brands: Facebook, Twitter, Linkedin, Pinterest, Reddit, Google Plus and others.-Social media strategies and brand communication-Community development and management-Facebook adverts-Client liaison-Team managementSpecialties: social media marketing, online-branding, online marketing, competitive analysis, online reputation management

Key Skills: Online & Offline Marketing Communications, Social Media Marketing, Market/Consumer Research, Worked on Research Reports, Organised Company Events, Marketing measure on Google Analytics.Achievements: Rebranded the Co. Logo, Marketing plan led to the business development by 2x, Conducted a survey across the industry(globally) & compiled a Research Report, Started Cos. quarterly user group meet, partnered with renowned industry associations for affiliate marketing, Vendor/Agency management.- Significant increase in lead generation which led to 2X revenue increase of the company.- Handled a team of interns & marketing executives for development & implementation of key marketing strategies for Company/Product/Brand promotion.- Planned & executed an online marketing plan. Monitored SEO, SMO, blog sites & online slide hosting services for better customer engagement.- Independently worked on industry research report, wherein the survey involved top marketers in India. To download a copy of this report please go to www.octane.in/research- Worked closely with NGO's to flourish the Community Connect initiative.- Organized company closed group events for clients/prospects. To view the event details please go to www.octane.in/toug- Organised partner events with industry associations like IAMAI, TiE, VCCircle, FICCI.- Vendor development & management.- Participated actively in development of weekly marketing reports & quarterly marketing plans.- Maintained Google Analytics report for the online stats of company website.

Live project on Mapping the GlobalPassenger Vehicle Tyre Market that covered competitor's analysis of Apollo Tyres Ltd:-In-depth diagnosis of all major competitor's entire product range.-Refining the data on the basis of tyre size, aspect ratio and speed ratings.-Frame out expansion strategy in product range.-Propose the most popular tyre sizes in passenger car.Page 3 of 3