Ritu Katgara Email & Phone Number

Mumbai, MH, IN

Mumbai

Executive Assistant to the CEO's Office

India

SPOC-Providing daily full administrative support to the leadership team, prioritizing, handling multiple assignments. Calendar Mgmt-Scheduling extensive leadership & team meetings, frequently rescheduling to accommodate changing priority schedules.Travel & Expenses Mgmt-Arranging complex domestic & intl travel plans ensuring smooth travel & effective use.

Mumbai Area, India

• Assisted with administrative duties, operations, customer service and overall back end coordination of department needs including managing the Director’s Office
• Customer Relationship Management and Preparing MIS (Sales reports)
• Support activities in coordinating with Branches requirements

Mumbai Area, India

• Respond to customers’ enquiries relating to information, historical information, product functionality and fault calls. Filter and escalate other enquiries relating to billing, service fees and contracts to the.
• Support to South Asia Reuters Team
• Track call progress and proactively call customers with call status or resolution
• Manage resolution process for customers relating to real-time/historical data, applications and technical where appropriate

Mumbai Area, India

• Supporting the sales by providing service to customers and ensuring timely resolution of customer queries and objections.
• Processing and completion of relevant documentation required for execution of sale.
• Order handling for AMEA region (Western Region)
• Liaison with various departments like: Sales team, Planning, Stores, Finance, Sites
• Reconciliation of Debtors statement with finance on monthly basis

Mumbai Area, India

• Co-ordination with Sales, Advertising Agencies, outstation offices and Operations (pagination) regards to availability of space and booking of ads.
• Materials updating (wrong material-color type, size, rate) and Monitoring of all premium page bookings to ensure that the cc limitations for premium pages are never exceeded on any given day, front page/back page.
• Materials updating (wrong material-color type, size, rate) and Monitoring of all premium page bookings to ensure that the cc limitations for premium pages are never exceeded on any given day, front page/back page.
• Handling Customer queries/complaints and providing effective and timely resolutions.
• Responsible for supervising a team of 5 Customer Service Executives.
• Managing major accounts of certain key advertising agencies and also managed portfolio of Barter Deals. Show less

Mumbai Area, India

• Handling different call types as per department specifications.
• Maintaining “Call quality” and handling “Complaint Management” as per response & resolution time frames.
• Providing after sales service to customers in case of any technical problem with the help of Technical Engineers.
• Coordinating with customer service at head office on a daily basis regarding information of any discrepancies / changes in database, payments received at the regional office.
• Communicating… Show more
• Communicating with Sales & Marketing Department for promoting & distributing our products through reference selling, marketing promos & activities and other guidelines as specified.

Mumbai Area, India

• Addressing customer grievances and inquiries regarding loan application.
• Liaising with the principle company as well as the other departments internally on a daily basis for speedy processing of applications and other issues.
• Actively assisted in Promoting and Marketing initiative through cross selling and reference selling.
• Tele marketing – calling selected customers with respect to special schemes announced through mailers and thus providing customer service to retain… Show more
• Tele marketing – calling selected customers with respect to special schemes announced through mailers and thus providing customer service to retain clients and maintain customer relations through backup support on the.

Mumbai Area, India

• After Sales Service with regards to Pagers.
• Liaising and coordinating with the Principals with regards to activation of Pagers, generating purchase orders for purchase of Stocks of pagers, Recording Sales transactions and targets set by them.
• Addressing Customer related issues and regular follow-up with Principals for general correspondence and with respect to new policies regarding Pagers.
• Active involvement in Telemarketing initiative as well as coordinating for promotional… Show more
• Active involvement in Telemarketing initiative as well as coordinating for promotional schemes, gifts and incentives announced by the Principals, therefore providing backup support on the phone to the Sales Team. Show.

Mumbai Area, India

• Handling customer queries / complaints (Eastern and Western Region)
• Liaising daily with branch offices.
• Providing sales and service support.
• Additional portfolio of major corporate clients

Master Of Arts - Ma, Political Science, Ll

Bachelor Of Arts - Ba, Political Science, Ll