Experience of over 10 years with expertise in –Customer service, maintaining Client Portfolio, solution driven and proactive approach using CRM and SaaS tools .Customer Service experience with customer facing and over the phone process. Communication is my Strength. Exuberant by nature.
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Customer Service SpecialistKgrn Chartered Accountant Nov 2018 - May 2021United Arab Emirates -
Travel ConsultantYatra Online Pvt Ltd Jul 2016 - Sep 2017Kolkata Area, India Working on travel packages and Sales. Starting from the travel need of the traveler to guiding them in selecting their destination. Taking rates from the suppliers, negotiating with them. Making the package and itinerary, Along with the airfare and costing. Sending it to the travelers, taking payments from the client. Coordinating with suppliers for vouchers. Taking care of the whole trip and maintaining relationship with the client for future business. Talking to the costumers over phone or in person, understanding and analyzing their travel needs. Guiding them accordingly Sending mail to the vendors or suppliers to get the rates or making the package by taking rates from different travel portals. Sending the packages to the clients and getting the payment. Coordinating with the suppliers for travel vouchers and sending it to the Clients. Making bills for the package
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Travel SpecialistMake My Trip - India Mar 2014 - Jul 2016Kolkata Area, India Talking to the costumers over phone or in person, understanding and analyzing their travel needs. Guiding them accordingly Sending mail to the vendors or suppliers to get the rates or making the package by taking rates from different travel portals.Working on SABRE platform for creating PNRs. Making the ticket itineraries looking for fares and giving it to the clients over the phone. Putting all the information in the PNR and sending it for issuance o Taking in bound calls and understanding the requirements of the client for ticket.o Looking for fare accordingly and giving it to the clients.o Creating the PNR and putting all the details in PNR.o Sending it to the clients through mail and taking online payments
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Process ManagerVipal Infotech Private Limited Jan 2011 - Jan 2013Kolkata, West Bengal, IndiaLooking after 2 shifts Australian and UKManaging all the teams and the team HeadsSetting team targets and individual targetsHelping the team to achieve targetsMaking daily Reports and monthly reportsReporting directly to the CEO of the Company -
Sr.Call Center RepresentativeBnke Pvt Ltd Mar 2009 - Mar 2010Kolkata, West Bengal, Indiaworked in Australian shift for outbound calling Customer service and sales
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Call Center RepresentativeLensel Software(Exports)Ltd Jun 2006 - Aug 2008Kolkata, West Bengal, Indiaworked in Australian shift for outbound calling Customer service and sales
Ritu Parashar Education Details
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Indira Gandhi National UniversityTravel And Tourism
Frequently Asked Questions about Ritu Parashar
What is Ritu Parashar's role at the current company?
Ritu Parashar's current role is Customer Service Representative.
What schools did Ritu Parashar attend?
Ritu Parashar attended Indira Gandhi National University.
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Ritu Parashar
Looking For Opportunities In Angular Web Development / Ionic Hybrid Mobile Application DevelopmentMumbai2g5web.com, slkgroup.com -
Ritu Parashar
Bi Analyst At Blend360 | Tableau Certified | Databricks| Cdp| Data Analytics| Economics @Iit Roorkee | Mathematics @DuDelhi, India -
ritu parashar
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