Ritu Parashar

Ritu Parashar Email and Phone Number

Customer Service Representative
Ritu Parashar's Location
Melbourne, Victoria, Australia, Australia
About Ritu Parashar

Experience of over 10 years with expertise in –Customer service, maintaining Client Portfolio, solution driven and proactive approach using CRM and SaaS tools .Customer Service experience with customer facing and over the phone process. Communication is my Strength. Exuberant by nature.

Ritu Parashar's Current Company Details

Customer Service Representative
Ritu Parashar Work Experience Details
  • Kgrn Chartered Accountant
    Customer Service Specialist
    Kgrn Chartered Accountant Nov 2018 - May 2021
    United Arab Emirates
  • Yatra Online Pvt Ltd
    Travel Consultant
    Yatra Online Pvt Ltd Jul 2016 - Sep 2017
    Kolkata Area, India
     Working on travel packages and Sales.  Starting from the travel need of the traveler to guiding them in selecting their destination.  Taking rates from the suppliers, negotiating with them. Making the package and itinerary, Along with the airfare and costing.  Sending it to the travelers, taking payments from the client. Coordinating with suppliers for vouchers.  Taking care of the whole trip and maintaining relationship with the client for future business. Talking to the costumers over phone or in person, understanding and analyzing their travel needs. Guiding them accordingly Sending mail to the vendors or suppliers to get the rates or making the package by taking rates from different travel portals. Sending the packages to the clients and getting the payment. Coordinating with the suppliers for travel vouchers and sending it to the Clients. Making bills for the package
  • Make My Trip - India
    Travel Specialist
    Make My Trip - India Mar 2014 - Jul 2016
    Kolkata Area, India
     Talking to the costumers over phone or in person, understanding and analyzing their travel needs. Guiding them accordingly Sending mail to the vendors or suppliers to get the rates or making the package by taking rates from different travel portals.Working on SABRE platform for creating PNRs. Making the ticket itineraries looking for fares and giving it to the clients over the phone. Putting all the information in the PNR and sending it for issuance o Taking in bound calls and understanding the requirements of the client for ticket.o Looking for fare accordingly and giving it to the clients.o Creating the PNR and putting all the details in PNR.o Sending it to the clients through mail and taking online payments
  • Vipal Infotech Private Limited
    Process Manager
    Vipal Infotech Private Limited Jan 2011 - Jan 2013
    Kolkata, West Bengal, India
    Looking  after 2 shifts Australian and UKManaging all the teams and the team HeadsSetting team targets and individual  targetsHelping the team to achieve targetsMaking daily Reports and monthly  reportsReporting directly to the CEO of the Company
  • Bnke Pvt Ltd
    Sr.Call Center Representative
    Bnke Pvt Ltd Mar 2009 - Mar 2010
    Kolkata, West Bengal, India
    worked in Australian shift for outbound calling Customer service and sales
  • Lensel Software(Exports)Ltd
    Call Center Representative
    Lensel Software(Exports)Ltd Jun 2006 - Aug 2008
    Kolkata, West Bengal, India
    worked in Australian shift for outbound calling Customer service and sales

Ritu Parashar Education Details

  • Indira Gandhi National University
    Indira Gandhi National University
    Travel And Tourism

Frequently Asked Questions about Ritu Parashar

What is Ritu Parashar's role at the current company?

Ritu Parashar's current role is Customer Service Representative.

What schools did Ritu Parashar attend?

Ritu Parashar attended Indira Gandhi National University.

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