Rituparna Debroy

Rituparna Debroy Email and Phone Number

AVP Delivery and Partner Success @ Buddy4Study
Noida, UP, IN
Rituparna Debroy's Location
Noida, Uttar Pradesh, India, India
Rituparna Debroy's Contact Details

Rituparna Debroy work email

Rituparna Debroy personal email

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About Rituparna Debroy

As a senior management professional with 20+ years of experience in service delivery, operations and customer experience, I specialize in creating impactful solutions that enhance satisfaction and drive retention. Transitioning into the social development sector since last few years, I bring expertise in stakeholder management, structured problem-solving, and data-driven decision-making to design and implement programs that foster community empowerment and sustainable change.My skills in process optimization, team leadership, and cross-sector collaboration allow me to build scalable initiatives that align organizational goals with social impact objectives. Passionate about making a difference, I am committed to leveraging my experience to support innovative, community-centered development projects.

Rituparna Debroy's Current Company Details
Buddy4Study

Buddy4Study

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AVP Delivery and Partner Success
Noida, UP, IN
Website:
buddy4study.com
Employees:
186
Rituparna Debroy Work Experience Details
  • Buddy4Study
    Avp Delivery And Partner Success
    Buddy4Study
    Noida, Up, In
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  • Buddy4Study
    Avp Delivery & Partner Success
    Buddy4Study Jun 2022 - Present
    Noida, Uttar Pradesh, India
    • Responsible for project related strategic decisions, client experience & engagement, grievance, retention and brand loyalty.• Lead delivery of assigned Operations team to achieve/exceed P&L expectations.• Process building and improvement.• Process Quality Management• Stakeholder Management• Impact Assessment Reports• People Management• Creating and designing new programs as per client requirements and market relevance.
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  • Northern Hill Publication
    Head Service Delivery
    Northern Hill Publication Aug 2020 - May 2022
    Noida, Uttar Pradesh, India
    • Responsible for client experience, service, brand loyalty and retention.• Operation Process improvement.• Data and market analysis.• Devising effective strategies to drive high NPS and CSAT score.• Work with the product team for creation and updation of products as per client requirements and market relevance.
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  • Times Internet
    Service Delivery Manager
    Times Internet Jan 2015 - May 2020
    Noida
    • Responsible for the overall direction, planning, coordination, monitoring and evaluation of the service delivery and response generation team for corporate clients of Times Groups, to enhance customer satisfaction and loyalty.• Interface with the clients to address queries & complaints & manage escalations.• Responsible for renewals and retention of corporate clients.• Data Analysis for implementing measures to improve client satisfaction and retention.• Responsible for generating Corporate Clients Service Delivery reports for higher management on monthly basis.
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  • Bennett Coleman And Co. Ltd. (Times Group)
    Manager - Customer Service, Delight And Engagement
    Bennett Coleman And Co. Ltd. (Times Group) Jun 2011 - Dec 2014
    Noida Area, India
    • People Management - Leading and developing a team of 40-50 associates.• Maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels• Taking direct feedback from customers and working with product managers to incorporate relevant feedbacks.• Devise effective strategy to improve CSAT, customer experience, NPS and other key metrics.• Responsible for Online Reputation Management.
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  • Bennett Coleman And Co. Ltd. (Times Group)
    Lead – Customer Service And Process Operations
    Bennett Coleman And Co. Ltd. (Times Group) Jul 2006 - May 2011
    Delhi, India
    • Handling all customer queries from all mediums- emails, calls and chat and resolving them within stipulated time frame.• Responsible for Online Reputation Management.• Solely responsible for managing the operations.• Provide support in terms of intelligent data and market analysis to support sales processes.• Analyse the sales report to increase sales.• Monthly presentation to Business for sales increase.
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Rituparna Debroy Education Details

Frequently Asked Questions about Rituparna Debroy

What company does Rituparna Debroy work for?

Rituparna Debroy works for Buddy4study

What is Rituparna Debroy's role at the current company?

Rituparna Debroy's current role is AVP Delivery and Partner Success.

What is Rituparna Debroy's email address?

Rituparna Debroy's email address is ri****@****udy.com

What schools did Rituparna Debroy attend?

Rituparna Debroy attended Miranda House (Delhi University), Cdac Pune, St. Mary's Convent.

Who are Rituparna Debroy's colleagues?

Rituparna Debroy's colleagues are Kaushal Kumar Rai, Atul Yadav, Rohit Khanna, Raj Kishor, Prathipa M, Salma Shah, Yogesh Kumar.

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