Ritu P. Email & Phone Number

Santa Clara, Ca, Us

• Reviewed and evaluated user experience (UX) content as part of Google's Extended Workforce specializing in research, artificial intelligence (AI), machine learning, generative text models to optimize natural language processing• Collaborated with cross-functional teams to ensure adherence to style guidelines and principles• Leveraged skills in Large Language Models (LLM), research, and analysis with keen attention to detail

Milwaukee, Wisconsin, Us

Worked with Product, Engineering, and Integration Delivery teams to develop and update API documentation content (standard implementation guide, FAQs, common use cases, API descriptions, and release notes) in Markdown and HTML• Identified and resolved content gaps between implementation guides and YAML content• Transferred YAML content from Swagger Specification in Apigee to Developer Studio using HTML tags• Streamlined content updates for Delivery team by creating Markdown files of customer implementation guides by verticals: Health and Wellness (H&W), Quick Service Restaurants (QSR), Petro (Petroleum Industry), Automobiles, Grocery, and Sports Arena• Edited documentation for developer portal within GitHub repositories using Visual Studio Code• Reviewed Markdown and HTML pages, adhering to Microsoft Manual of Styles and Standards and department writing standards• Maintained documentation status in Jira and Microsoft Planner, ensuring timely delivery of updates

Pittsburgh, Pennsylvania, Us

• Coordinated required documentation for API and client integration program with product manager, product owners, and agile crews• Facilitated reviews with Product Teams, Market Execution, Compliance, AEM and UI Teams• Analyzed existing and potential content for API Developer Guides• Wrote and reviewed API Developer Guides and PINACLE Connect User Guides• Maintained documentation status in SharePoint tracker and Jira

Duluth, Us

• Reviewed Provisioning Parts List (PPL) and Engineering Data for Provisioning (EDFP) for inconsistencies; performed reconciliations for data accuracy, and notated discrepancies on Comment Resolution Sheet• Proofed and edited Training Materials for spelling, punctuation, and grammatical errorsTraining content: X-Band terminal Program of Instruction (POI), Instructor Guides (IG) on X-Band Operator and Maintainer New Equipment Training (NET), and X-Band Antenna System practical exercise• Reviewed and edited proposals in compliance with Performance Work Statement (PWS) from government and department proposal style guide

Atlanta, Ga, Us

• Developed API guides, including API references and code samples, and tutorials supporting global teams in Agile environments, integrating developer content and enhancing user interface documentation• Created MS Word and video tutorials using Camtasia, including but not limited to using API Reference; creating and managing product subscriptions; functionality of company admin, company developer, and product owner• Copy edited internal release changes (IRCs) and release notes (RNs)• Content management of API Management Team’s Confluence site using macros• Standardized developer glossary taxonomy for API documentation, improving usability and discoverability on developer portals• Gathered and organized FAQs to implement onto the developer portal• Reviewed user interface (UI) content from Marketing and uploaded text and icons to the developer portal• Updated internal SharePoint site to include departmental reference documents• Guided Equifax's Technical Writers Community of Practice (COP) in using Camtasia and standardizing their API documentation

• Quality control/quality assurance of C-130 and C-5 aircraft technical manuals• Validated organizational level documentation for end users• Performed technical audits of user interface wiring/schematic diagrams• Interpreted source data (Air Force Technical Orders, JCALS, and Change Requests) and impact for revising maintenance data from Job Guides, General System, Fault Isolation, Fault Reporting, and Work Cards• Imported relational data tagged with Standard Generalized Markup Language (SGML) using the automated authoring system (IETM Data Entry Tool (IDET)) to edit digital technical manuals designed for electronic display of airframe, engines, aircraft systems, components, troubleshooting and fault isolation• Submitted Computer Graphic Metafile (CGM) layered raster graphic changes to illustrators. Identified paper-to-electronic format and raster layer changes and hotspot linking for incorporation into IETM• Tracked packages using spreadsheets and MS Access PCR log (internal) database; accessed Digital Information Management System & Electronic Change Request System (DIMS/ECRS) for Technical Publications changes; uploaded source data summaries to Electronic Document Control System (EDCS) for U.S. Government review• Submitted issues to IETM software department for troubleshooting; advised on process improvements and assisted in defining IDET procedures • Ensured authors follow IETM Style Guide and IDET Help Guide to maintain correct formatting and layout• Updated internal website using Microsoft Word and converted into HyperText Markup (HTM) files including general guidelines on IETM sustainment process, authoring job instructions, standard writing practices for IDET, log of lessons learned, and other reference documents using graphical user interface to aid IDET authors

Ingelheim Am Rhein, Rhineland-Palatinate, De

• Proofed and edited medical terminology using proofreaders' marks• Published the Merck Veterinary Manual in Structured FrameMaker for Merial, an animal healthcare company

Cumming, Ga, Us

• Edited documents for various clients including Tandberg Television, a video technology company; Buffini and Co., a real estate business coaching and training company; and Conifer Quarterly

• Researched regulatory sources comprising of Federal Aviation Regulations (FAR), Advisory Circulars, and Jeppesen• Contacted aircraft manufacturers to request and/or discuss necessary documents as Maintenance Manuals, Service Bulletins, and AFM Supplements• Contacted FAA regional offices to consent regarding document modification suggestions• Interpreted, organized, wrote, and edited aircraft specific documents (including policies and procedures of International Operations Manuals, RVSM Operations Manuals, Flight Operations Manuals, Flight Maintenance Manuals, Electronic Flight Bag Manuals, Winter Operations Manuals, and Minimum Equipment Lists) in an efficient, prompt manner in accordance with FAA regulations and guidelines

• Analyzed, edited, and updated database records and published to apartmentguide.com and newhomeonline.com websites

• Tutored students on a one-on-one basis in oral & written communication• Taught basic computer skills (Microsoft Office, navigation, file management, graphics, and spreadsheets)

• Proofed and edited typescripts and proofs• Assisted in marketing

• Tutored college students in written and communication language

• Conducted research by data input and graphing using Microsoft Excel

Advanced Technical Writing Certificate, Technical Writing

Grant Writing

Master, Information Technology

Bachelor, English