Led stakeholder communication to establish company goals and objectives, facilitating a clear project vision.• Maintained the RAID log, identifying, managing, and recommending risk mitigation actions.• Documenting business requirements and created user cases to enhance understanding among project and testing teams.• Translating business requirements into technical specifications, including user stories, process diagrams, and interface wireframes.Measurable Key Achievements•​Successfully launched the e-commerce website within 3 month of project initiation.•​Achieved an 80% increase in website usability and user satisfaction by conducting user testing and implementing user-friendly features.•​Ensured that the website is fully responsive and optimized for mobile devices, resulting in a 70% increase in mobile traffic and a 60% boost in mobile conversions

• Cross-functional experience in critical roles, including customer priority packaging, vendor order receiving, and inventory stowing, contributing to a 10% increase in operational efficiency.• Achieved top stower ranking with an average transaction count of 9,100 and a low Defects Per Million Opportunities (DPMO) score of 355, demonstrating strong attention to detail and accuracy.• Participated in health and safety checks and collaborated with floor leads to maintain 5s locations and compliance with the highest safety standards. • Assisted Area Managers in organizing cultural activities to foster a multicultural environment • Proactively managed inventory workflows, reducing processing time by 20% and optimizing resource allocation.

• Spearheaded training and onboarding programs for new associates, improving team efficiency and reducing stock management errors by 10%.• Led cross-functional teams in implementing quality control measures, resulting in a 98% customer satisfaction rate and a 20% decrease in customer complaints.• Collaborated with management to enhance store operations through process improvements, achieving a 15% increase in overall productivity.• Acted as a key liaison between staff and management, ensuring clear communication and fostering a collaborative work environment.

• Optimized customer service workflows, reducing service times by 50% and improving overall customer experience.• Developed and enforced standard operating procedures (SOPs) to maintain quality and consistency, contributing to a 15% increase in repeat customer rates.• Provided training and mentorship to new hires, ensuring adherence to company standards and enhancing team performance.

• Supported financial planning and analysis by assisting in budget forecasting and variance analysis, leading to a 10% increase in cost efficiency.• Managed full-cycle accounting tasks, including journal entries, reconciliations, and financial reporting, ensuring accuracy and compliance with regulatory standards.• Enhanced data accuracy by implementing process improvements in financial record-keeping, reducing errors by 15%.• Conducted market research and financial analysis to support strategic business decisions, contributing to increased revenue generation.

• Accurately processed high-volume transactions, including deposits, withdrawals, and payments, while ensuring strict compliance with banking regulations.• Delivered exceptional customer service by resolving account inquiries, addressing customer concerns, and promoting financial products, contributing to increased customer retention.• Identified and reported suspicious activities, ensuring compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) policies.• Collaborated with branch staff to improve operational processes, enhancing service efficiency and customer satisfaction.