I have a year of experience working as an analyst in the B2B Growth Hub. 🎓 As an undergraduate in the BCA program at Manipal University. I focus on Customer Support Analytics with an objective of enhancing customer satisfaction and support performance. Among other activities, I analyze customer problems, engine Various of performance metrics and try to find the cause of latency in responses to customers. I am experienced in the use of CRM software, customer emotion maps and reports, and other similar tools to offer insights which enhance interaction with customers in a way that is also beneficial for the operations of the business My aim is to improve in my capabilities as an analyst and in fostering customer success through data-based strategies. 🔍