Ritwik Bhattacharya Email & Phone Number

Bengaluru, KA, IN

Bangalore Area, India

• Key Achievements
• Spearheaded specialized team of 22 storage administrators based globally storing 12PB of unstructured data.
• Administered daily storage Operations and supported more than 30 Isilon storage clusters and more than 50 HPE Network Devices globally, providing secure, reliable and affordable data storage to internal Oil & Gas.
• Managed timely data collection to update operations metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
• Monitored, escalated, and re-mediated NAS & SAN device/application {access, performance, events} alerts to identify/ potential incidents.
• Performed appropriate tests and provide training to upgrade product quality and standardize all artifacts.

Bangalore Area, India

• Key Achievements
• Worked with Isilon OneFS Engineering to provide cutting edge solutions along with handling customer escalations for Isilon Global Support.
• Administered end to end Operations across of ISD(Isilon), product teams, located across 4 Continents working in 5 Time Zones.Responsibilities
• Accountable for operational results in terms of group and department performance standards/metrics, customer satisfaction and budget/expenses.
• Responsible for coordination, definition, troubleshooting and communication of critical issues to the stakeholders.
• Managed the first & Senior level engineers providing tactical guidance, assisting in short- & long-term planning & strategy for assigned areas through leadership.

Hyderabad, Telangana, India

• Responsible for troubleshooting Galaxy 5.0 to 6.1 and Simpana 7.0 as well as Windows server 2003 enterprise edition and VMware.
• Oversaw the installation and configuration storage and backup software (Commvault Galaxy and Simpana).
• Meticulously scheduled full, incremental and differential backups for enterprise.

Hyderabad, Telangana, India

• Bestowed technical assistance to team of 15 members and managed the escalations, negotiating legal threatening of Dell customers which are called Executive Escalations.
• Accountable for installing small home wireless networks as well as operating system, anti-virus software, firewalls and other factory installed software.
• Established a peer-to-peer network, direct cable connection, connecting two computer using modems.
• Coordinated with training team as a single point contact between the team and senior management.

• Troubleshot Dell Dimension Desktops and Laptops and Printers hardware.
• Oversaw the Basic windows98/XP Networking and Core OS troubleshooting.
• Accountable for Internet Connection Setups and troubleshooting including Dialup and DSL and Wireless Network Setup and troubleshooting.