Ritwik Kumar Email & Phone Number

Hyderabad, In

Hyderabad, Telangana, India

• Provided end to end analytics for the domain business lines with an objective of increasing campaign revenue/marketing efficiencies/ customer value and improving risk management. • Responsible for analysis of Mortgage portfolio through detailed analysis to drive lead identification, credit policies/ pricing strategies/ Portfolio management strategies. • Using statistical tools to interpret data sets, paying particular attention to trends and patterns that could be valuable for getting insights that can be used for developing business strategies. • Involved in extraction and analysis of internal and external data.

New York, United States

• Gathered requirements/analysis and documented these requirements for usage in audits, reports and projects.• Worked with project stakeholders and validated their requirements and analysis via reviews and walkthroughs.• Participated in the creation of use cases and user expected results to ensure that software is delivered to end users.• Involved in extraction and analysis of internal and external data.

New York, United States

• Conducted an in-depth research analysis of the Client Firm’s Internal & External Environments.• Addressed the Client Company’s Problem/Opportunity statement by developing and presenting Strategic Recommendations.• Assessed and reported potential opportunities that enabled the client to accelerate their digital transformation.• Proposed increased operational efficiency by 40% by identifying the product gaps and lean implementation.• Incorporated a plan of action for Webster Bank by practicing VRIO Framework and PESTEL Analysis.• Adopted Adaptive Project Framework (APF) and Agile methodology to successfully collaborate and managed key support areas to monitor and escalate issues.

Mumbai, Maharashtra, India

• Managed and lead a team of 9 agents with heavy focus on performance management & operational analytics.• Orchestrated training processes, working towards process efficiency and sharing product level insights with stakeholders.• Setting up and leading the operations department from scratch for the start-up company.• Involved in hiring, budgeting and costing for Operations.

Hyderabad

• Responsible for handling business accounts of global companies and providing businesses for corporate employees.• On-boarding business admins on the Uber business account dashboard.• Analysing admin/employees issues to improve product.• Awarded as the Top performer at Uber in Jan 2018.• Provided quality feedback and mentored the new joiners.

Mba In Data Analytics(Stem), Data Analytics, 3.87

Bachelor'S Degree, Commerce, Honours