Ritwik Poddar Email & Phone Number

Pune, Maharashtra, India

Hyderabad, Telangana, India

• Responsible for end to end project management and delivery of client efficiency goals
• Managing team of PEx. Team Managers and Analysts, along with RPA Business Analysts and Developers aligned to the account
• Responsible for the creation of governance mechanism and smooth functioning of the transformation as well as interaction at mid & senior levels of the clientalKey Assignment details:Project managed and successfully.
• Accomplished revamping of the Target Operating Model through seamless transformation of the end to end flow across multiple geographies interacting through multiple systems via:-downloading and formatting information.

Bengaluru Area, India

• Project Managed the P&C and Life Operations Transformation for AXA US to enhance the customer experience through re-engineering of the end to end processes of claims, collections, disbursement, servicing and contact.
• Enhanced the customer experience for 7 entities of AXA Asia P&C Insurance clients including Indonesia (2 entities), Hong Kong, Malaysia, Philippines, Thailand and Singapore leading to reduction of overall lead time by.
• Enhanced the customer experience of AXA Finance UK client by re-engineering the Credit Control, Collection & Disbursement finance operations leading to overall lead time reduction by 33%; revenue leakage avoidance and.
• Enhanced the customer experience of AXA Healthcare Insurance Claims UK client through end to end re-engineering leading to overall lead time reduction by 30%
• Created Group AXA OpEx Consultant Training Material for Group OpEx members (Europe) and & onshore delivery of the Lean Process Improvement training for Finance Operations (US)

Bengaluru Area, India

• Manage Operational Excellence for Health Care, Life and P&C Insurance Domains- Manage Consulting: Training for AXA Global Entities
• Enhanced Customer Satisfaction for AXA Gulf Health Insurance by reduction of cycle time from 4 hours to 30 minutes leading to savings via Reduction of effort by 20% and cost avoidance to client operations by 85%
• Mentored 4 green belt projects on effort reduction of Bharti AXA Life & Bharti AXA General Insurance leading overall effort reduction of 25%

Pune Area, India

• Managing Quality & Process Excellence framework for Fortune 500 Insurance Client for P&C BusinessLean Six Sigma projects delivered include:
• Reduction of Exceptions by 33% resulting in cost avoidance to client by 26 Million INR
• Increased Quality of Letters leading to cost avoidance of 8 Million INR
• Reduction of Repeat Requests by 45% resulting in cost avoidance to client of 4 Million INR
• Reduction of Support Cost using Lean tools resulting in savings of 2.4 Million INROther Initiatives include:
• Mentoring & Managing a team of Quality Compliance Analysts and Quality Assistant Managers

Pune Area, India

- Corporate Quality Black Belt supporting Human Resource, Order Management & Helpdesk Processes- Completed 3 Six Sigma, 10 Lean Projects, 2 Client Experience Enhancement projects across aligned verticals- Completed Six Sigma Project resulting in enhanced savings for the company by 13 Million INR- Completed 5 Lean & Continuous Improvement Projects where.

Deploying and Managing the Quality Procedures for the AP, AR and Banking processes, constructing and implementing Service Level Agreements (SLA’s), Implementation of ISO and Lean Procedures and an analysis regarding health of the process via performance of CTQ’s and CTP’s and to Senior Management.Spreading Quality awareness and building avenues and.

Setting up the Quality Procedure for the Pilot Process of Loan Origination and performing the multi-responsibility of the sole Quality Analyst, Trainer and Subject Matter Expert.Successfully implemented Fee Project thereby vastly improving the Quality of the Loan Set Up process by almost eliminating the slip-ups of the foremost erroneous parameter.

Periodical Audits of associates in the process along with thorough Analysis of the Process in conjunction with the reports, Weekly Team Huddles and Monthly Sessions in regards to Quality Improvement of the team, doubling up as a Subject Matter Expert and Training of new Q.C.A.’s in the process.

Conducting Banking Operations via Email using Knowledgent Software and Channelizing of banking disputes viz a viz dealing of individual accounts of customers with regard to debit and credit cards.

Pgdfs, Financial Services

Stood 2nd In Pune University

Mba, Marketing

MBA Marketing