Ritwik Raj Email & Phone Number

Bengaluru, Ka, In

Leading the client-side Outlook M365 Groups including Copilot (GenAI) initiatives for Groups and co-owning the platform charter for security and compliance in collaboration with partners in Redmond. Co-owned the authoring charter for Word Web including lists, styles, shortcuts, internationalization and addins extensibility

Owning product roadmap for Retail Technology Team supporting 600+ Offline Stores which cater to 80% of the Lenskart customers. In-Store experience - Shipping seamless instore & Omnichannel experience for Lenskart customers- Led the personalization and simplified the usage of the loyalty program Order management system (OMS)- Enabling seamless payment experience for customers- Enabled buy anywhere, return anywhere & add power for skip power cases- Shipped auto-replenishment inventory systemPartner experience- Built the tech for partner platform grounds up- Built payout, auto reconciliation system for compliance & audit

Bengaluru Area, India

Product owner of Zoom Airport responsible for launching it across the platforms, new cities & ensuring its growth in existing cities. Part of the growth team responsible for improving customer retention & repeat velocity.

Bangalore

• Deriving actionable insights by tracking health of business like Attach Rate enabling decision making by executive leadership team• Identified after point of sale abuse of warranty by client customers and enforced policy changes in the warranty design• Performed analysis to assist Asset Resale Business with pricing & targeting of customers focussed on customer retention• Awarded Dell Bronze Award for optimization and content standardisation of Global Support & Deployment related reports.

Bangalore

 Developed the vendor scorecard for mobiles category for automating the process of procurement and supplier selection Formulated SKU level selection model for the retail arm of Flipkart to achieve optimum working capital revenue share Analysed and Proposed recommendations for improvement of the In Stock metrics for mobiles and entertainment category

Bengaluru Area, India

Worked with Switching & Routing Technology Group(SRTG), Cisco Systems as development testing engineer for G.SHDSL Technology Group.• Achieved signiificant reduction in overall manual effort by scripting and automation for the owned Security and Ethernet features • Responsible for significant increase in uptime of the Regression Test bed by designing the test-bed and optimizing the lab resources• Mentored experienced contract engineers and came up with ramp-up plan for the new hires of Digital Subscriber Line team• Worked on the Symmetric High-Speed Digital Subscriber Line (SHDSL) technology as software development testing engineer• Worked with teams across geographical locations (especially US) and provided critical customer support in resolving their issues • Awarded CAP (Cisco Achievement Program), Cisco Star(management recognition), Cisco Spark (Peer Recognition) during my stint at Cisco for my excellent work

Bengaluru Area, India

Worked on the project"Electrical Modeling of Lithium ion Cell" - implementation of optimization algorithms in the project on Hybrid Vehicle using MATLAB to find parameters of model and got a unique opportunity to work in a cross-cultural team.

Master Of Business Administration (Mba), Marketing & Operations

Activities and Societies:  Secretary, Focus, Photography Club 2014 – 15  Senior Team Member, Marquity, Marketing Club 2014 – 15

Bachelor Of Engineering (B.E.), Electronics And Instrumentation

Education record

Education record