Ritwik Sharma Email & Phone Number

France

• Collaborated with the Invoicing to manage and process customer invoice requests, 100% ensuring compliance with contracts and SOX regulations.
• Collected and verified essential information from Account Executives (AEs) for accurate invoice generation using SAGE and Salesforce CRM resulting reeducation in invoicing errors.
• Facilitated communication between the Invoicing team, credit control, and accounting departments to track payments and generate monthly financial reports.
• Provided functional support to learners through the Helpdesk team, addressing inquiries related to the CK Learning Solution (CKLS) and related content boosting customer satisfaction rate.
• Resolved technical issues, including connectivity problems and course completion statuses, enhancing the learner experience.
• Optimized and streamlined support processes by utilizing email and digital channels achieving a reduction in response times and significantly improving overall support efficiency.

Île-de-France, France

• Efficiently managed order processing, tracking, and ensured timely delivery of 500+ orders monthly.
• Achieved a 95% customer satisfaction rate by effectively managing and resolving customer claims.
• Enhanced operational efficiency by 15% through generating detailed weekly reports and conducting through KPIs analyses by follow up of claims and shipments.
• Successfully Coordinated ordering activities with local and central stakeholder resulting in reducing. delays by 20%.
• Facilitated clear communication to swiftly resolve issues, thereby ensuring seamless supply processing.
• Analyses Order and transport delivery levels achieving 98% on time delivery.

France

• Utilized SAP software and Microsoft tools to streamline customer service and logistics operations.
• Responsible for diverse portfolio of 20+ international clients from order intake to invoicing, achieving a consistent 90% on-time order fulfillment rate.
• Maintained high customer satisfaction with a 95% resolution rate for issues and concerns.
• Contributed to a 10% sales increase through effective sales administration and distribution management.
• Received consistently positive feedback from managers and clients in satisfaction surveys

• Operated client portfolios for over 200+ clients, meticulously maintaining and updating a comprehensive database to ensure accurate and current information.
• Increased accuracy by 20%, Ensuring accurate records, account reporting and action taking when needed.
• Efficiently handled front desk responsibilities, warmly greeting visitors, and managing a high volume of appointments, averaging 150+ appointments monthly.
• Skillfully prepared billing documents with meticulous attention to detail, leading to a notable 15% reduction in billing errors and ensuring streamlined financial transactions.

Master'S Degree, Business Administration, Management And Operations

Bachelor Of Arts - Ba, Economics

High School Diploma, Business/Commerce, General