Ritwik Sharma
AeroLeads people directory · profile

Ritwik Sharma Email & Phone Number

Working as Customer Advisor at CrossKnowledge at CrossKnowledge
Location: Nancy, Grand Est, France 4 work roles 3 schools
LinkedIn matched
✓ Verified Jun 2026 3 data sources Profile completeness 86%

Contact Signals

LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Role
Working as Customer Advisor at CrossKnowledge
Location
Nancy, Grand Est, France
Company size

Who is Ritwik Sharma? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Ritwik Sharma is listed as Working as Customer Advisor at CrossKnowledge at CrossKnowledge, a company with 435 employees, based in Nancy, Grand Est, France. AeroLeads shows a matched LinkedIn profile for Ritwik Sharma.

Ritwik Sharma previously worked as Customer Advisor at Crossknowledge and Supply Chain Management at Ericsson. Ritwik Sharma holds Master'S Degree, Business Administration, Management And Operations from Icn Business School.

Company email context

Email format at CrossKnowledge

This section adds company-level context without repeating Ritwik Sharma's masked contact details.

CrossKnowledge

Review company-level records connected to Ritwik Sharma before choosing the right outreach path.

Profile bio

About Ritwik Sharma

Hello,Welcome to my LinkedIn profile! My name is Ritwik Sharma. I Have done my Masters In Management (MIM) specialization in global Business development form ICN Business School. I'm a proactive and driven young professional with a strong passion for business and management. I take pride in my ability to tackle challenges head-on and develop innovative solutions that improve operational efficiency.I am passionate about continuous learning and growth, and I am excited to connect with professionals and organizations that share my enthusiasm for driving operational excellence. Whether you’re looking for a dedicated team member or just want to exchange industry insights, I’d love to connect and explore potential opportunities.Thank you for visiting my profile and see you soon :)

Current workplace

Ritwik Sharma's current company

Company context helps verify the profile and gives searchers a useful next step.

CrossKnowledge
Crossknowledge
Working as Customer Advisor at CrossKnowledge
suresnes, ile-de-france, france
Employees
435
AeroLeads page
4 roles

Ritwik Sharma work experience

A career timeline built from the work history available for this profile.

Customer Advisor

Current

France

  • Collaborated with the Invoicing to manage and process customer invoice requests, 100% ensuring compliance with contracts and SOX regulations.
  • Collected and verified essential information from Account Executives (AEs) for accurate invoice generation using SAGE and Salesforce CRM resulting reeducation in invoicing errors.
  • Facilitated communication between the Invoicing team, credit control, and accounting departments to track payments and generate monthly financial reports.
  • Provided functional support to learners through the Helpdesk team, addressing inquiries related to the CK Learning Solution (CKLS) and related content boosting customer satisfaction rate.
  • Resolved technical issues, including connectivity problems and course completion statuses, enhancing the learner experience.
  • Optimized and streamlined support processes by utilizing email and digital channels achieving a reduction in response times and significantly improving overall support efficiency.
Sep 2024 - Present

Supply Chain Management

Île-de-France, France

  • Efficiently managed order processing, tracking, and ensured timely delivery of 500+ orders monthly.
  • Achieved a 95% customer satisfaction rate by effectively managing and resolving customer claims.
  • Enhanced operational efficiency by 15% through generating detailed weekly reports and conducting through KPIs analyses by follow up of claims and shipments.
  • Successfully Coordinated ordering activities with local and central stakeholder resulting in reducing. delays by 20%.
  • Facilitated clear communication to swiftly resolve issues, thereby ensuring seamless supply processing.
  • Analyses Order and transport delivery levels achieving 98% on time delivery.
Oct 2023 - Sep 2024

Supply Chain Management

France

  • Utilized SAP software and Microsoft tools to streamline customer service and logistics operations.
  • Responsible for diverse portfolio of 20+ international clients from order intake to invoicing, achieving a consistent 90% on-time order fulfillment rate.
  • Maintained high customer satisfaction with a 95% resolution rate for issues and concerns.
  • Contributed to a 10% sales increase through effective sales administration and distribution management.
  • Received consistently positive feedback from managers and clients in satisfaction surveys
Jun 2023 - Aug 2023

Customer Service Representative

Ss Hospital
  • Operated client portfolios for over 200+ clients, meticulously maintaining and updating a comprehensive database to ensure accurate and current information.
  • Increased accuracy by 20%, Ensuring accurate records, account reporting and action taking when needed.
  • Efficiently handled front desk responsibilities, warmly greeting visitors, and managing a high volume of appointments, averaging 150+ appointments monthly.
  • Skillfully prepared billing documents with meticulous attention to detail, leading to a notable 15% reduction in billing errors and ensuring streamlined financial transactions.
Apr 2021 - May 2022
Team & coworkers

Colleagues at CrossKnowledge

Other employees you can reach at crossknowledge.com. View company contacts for 435 employees →

3 education records

Ritwik Sharma education

High School Diploma, Business/Commerce, General

Himachal Pradesh Board Of School Education
FAQ

Frequently asked questions about Ritwik Sharma

Quick answers generated from the profile data available on this page.

What company does Ritwik Sharma work for?

Ritwik Sharma works for CrossKnowledge.

What is Ritwik Sharma's role at CrossKnowledge?

Ritwik Sharma is listed as Working as Customer Advisor at CrossKnowledge at CrossKnowledge.

Where is Ritwik Sharma based?

Ritwik Sharma is based in Nancy, Grand Est, France while working with CrossKnowledge.

What companies has Ritwik Sharma worked for?

Ritwik Sharma has worked for Crossknowledge, Ericsson, Humens, and Ss Hospital.

Who are Ritwik Sharma's colleagues at CrossKnowledge?

Ritwik Sharma's colleagues at CrossKnowledge include Simone T, Cross Knowledge, De Nardo Michela, Valerie Gianesello, and Rianne Van De Winkel.

How can I contact Ritwik Sharma?

You can use AeroLeads to view verified contact signals for Ritwik Sharma at CrossKnowledge, including work email, phone, and LinkedIn data when available.

What schools did Ritwik Sharma attend?

Ritwik Sharma holds Master'S Degree, Business Administration, Management And Operations from Icn Business School.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.

People with similar names

Check these profiles if this is not the Ritwik Sharma you were looking for.

View similar profiles