Ritwik Sharma Email & Phone Number

Nancy, Fr

France

•Collaborated with the Invoicing to manage and process customer invoice requests, 100% ensuring compliance with contracts and SOX regulations.•Collected and verified essential information from Account Executives (AEs) for accurate invoice generation using SAGE and Salesforce CRM resulting reeducation in invoicing errors.•Facilitated communication between the Invoicing team, credit control, and accounting departments to track payments and generate monthly financial reports.•Provided functional support to learners through the Helpdesk team, addressing inquiries related to the CK Learning Solution (CKLS) and related content boosting customer satisfaction rate.•Resolved technical issues, including connectivity problems and course completion statuses, enhancing the learner experience.•Optimized and streamlined support processes by utilizing email and digital channels achieving a reduction in response times and significantly improving overall support efficiency.

Île-De-France, France

•Efficiently managed order processing, tracking, and ensured timely delivery of 500+ orders monthly.• Achieved a 95% customer satisfaction rate by effectively managing and resolving customer claims.•Enhanced operational efficiency by 15% through generating detailed weekly reports and conducting through KPIs analyses by follow up of claims and shipments.•Successfully Coordinated ordering activities with local and central stakeholder resulting in reducing. delays by 20%.•Facilitated clear communication to swiftly resolve issues, thereby ensuring seamless supply processing.•Analyses Order and transport delivery levels achieving 98% on time delivery. •Optimized inventory control and reporting using SAP, Excel, and PowerPoint.

France

•Utilized SAP software and Microsoft tools to streamline customer service and logistics operations.•Responsible for diverse portfolio of 20+ international clients from order intake to invoicing, achieving a consistent 90% on-time order fulfillment rate.•Maintained high customer satisfaction with a 95% resolution rate for issues and concerns.•Contributed to a 10% sales increase through effective sales administration and distribution management.•Received consistently positive feedback from managers and clients in satisfaction surveys

•Operated client portfolios for over 200+ clients, meticulously maintaining and updating a comprehensive database to ensure accurate and current information.•Increased accuracy by 20%, Ensuring accurate records, account reporting and action taking when needed.•Efficiently handled front desk responsibilities, warmly greeting visitors, and managing a high volume of appointments, averaging 150+ appointments monthly.•Skillfully prepared billing documents with meticulous attention to detail, leading to a notable 15% reduction in billing errors and ensuring streamlined financial transactions.

Master'S Degree, Business Administration, Management And Operations

Bachelor Of Arts - Ba, Economics

High School Diploma, Business/Commerce, General