[jritzer@~]# [jritzer@~]# Solution Architecture & Development: Specializing in designing and enhancing technological solutions with industry-standard and open source technologies. Apply best practices for optimal solution performance and reliability.[jritzer@~]# IT Infrastructure Transformation: Lead transformation of IT operations/engineering teams into a comprehensive Monitoring and Management (MoM) solution. Successfully orchestrated migration to k8s from Netcool Deployment.[jritzer@~]# Custom Application Development: Develop bespoke Splunk applications aligned with business requirements, boosting operational efficiency and effectiveness.[jritzer@~]# Automation & Scripting: Expertise in building automation tools for data extraction using scripting languages such as Perl, Python, and Bash.[jritzer@~]# Data Visualization & Business Intelligence: Design and implement dynamic, interactive dashboards, leveraging data for strategic decision-making.[jritzer@~]# System Integration & Interoperability: Extensive experience integrating diverse platforms such as Splunk, Tableau, VMware, and more, ensuring seamless interoperability and efficiency.[jritzer@~]# DevOps & Testing: Proficient in DevOps practices, conducting comprehensive testing of integrations from development to production, utilizing Docker, Splunk, ELK, k8s, GCP.>Machine Learning & Predictive Analysis: Leverage machine learning for developing predictive data models, identifying outliers and enhancing proactive troubleshooting capabilities.>Data Management & ETL: Lead the design and implementation of centralized data warehouse architectures and ETL processes within Splunk. >ITIL/ITSM & Service Management: Experience with ITIL processes, service management tools like ServiceNow, and alerting/communication platforms such as Xmatters.>Network Monitoring & Reporting: Proficiency in real-time WiFi/DAS data reporting via protocols like syslog, SNMP, netconf, YANG, netflow, IPFIX, and REST APIs.

Provide 24x7 Operation Support for the Sprint/Clearwire Core Network across multiple Vendor Platforms.Lead Sandvine SME/DPI policy control In Operations performing Upgrades/fixes. Working with Core LTE technology along with Fluke/Netscout Packet Tracing for common LTE issues. Sandvines(DPI,DHCP,DNS,Ciena,Cisco,Juniper,HP c7000,AAA,F5 Load Balancers,Wichorus(ASN Gateway),SNMP/OIDs/MIBSCreated custom scripts with bash/python for system and network administration as well as automation for maintenance activities.Monitor network performance to identify trends including proactively troubleshooting issues before they considered an outage.

I work in the NOC Monitoring WiMax 4G towers across the nation. Ciena, Cisco, Juniper, switches. Proficient in Linux. **Automation with Bash Scripting.**Management of Network Operations technician team, take escalations and direct the troubleshooting, isolation and resolution of network outages and degradation within SLAs.• Providing reports and trends to senior management and initiating change to improve the overall quality of the Clearwire network.• Management of Clearwire network vendors to ensure resolution of issues and to manage them to deliver on commitments.• Lead in the management of special projects such as configuration audits, market acceptance, and assist with tier 2 and 3 troubleshooting.• Development of processes and procedures.• Development of training programs for new technicians• Proactive monitoring of the health and status of the production network elements to include, but not limited to, wireless base stations and terminal units, wireless back haul, wire line transport, routers, managed switches, Linux based servers, and facilities monitoring.•Products support includeTransport Services: Optical, DWDM, Microwave and LEC backhaul (including but not limited to DS1, DS3)Hardware/Software: Ciena, Brocade, Cisco, Juniper, Ekinops, Tasman, Nortel, and Ceterus units. Dragon Wave, Motorola Orthogon, Eband, Redline, and Ceragon microwaves. Huawei, Samsung, and Motorola wireless AP Units.• Troubleshooting of IP networking.•Documentation of all technical issues/solutions in company ticketing and database systems.• Maintain outage notifications logs and follow documented escalation procedures where appropriate.• Assist field personnel in the troubleshooting and resolution of issues.• Support commissioning and acceptance of new network elements.• Resolution of escalated customer trouble tickets.•Monitor bandwidth utilization, analyze traffic patterns/volume and make recommendations to management on solutions for improvement.

Telecommunications, Voip. Certified in Mitel 3300 VoIP PBX along with a series of applications. Asterisk.Design and implement high scale applications for Small business ranging from 1 - 300 user offices.Applications include Voicemail/ ACD/ Caller routing/ Teleworker / Work at home / Conference Bridges / Voicemail to email / Mobile extension as well as Messenger apps on desktop/ Phone applications via XML delivery Hotel application / Microsoft OCS integration between with SIP.Programming Cisco/Linksys/HP procurve POE switches/ routers.Certifications Obtained: Mitel Certifications. Phone system, Voicemail, Apps, CCNA