Customer Care Consultant
CurrentPost implementation support and customer experience management for S099. S099 is an advanced software for Demand Modelling and Planning, Fulfilment planning, Multi-echelon inventory optimization and Replenishment planning. It uses high complexity mathematical algorithmic models coupled with artificial Intelligence and machine Learning.• Gain insight into diverse solutions tailored to individual clients, considering their specific business requirements and objectives for various clients to assist with any issues • Contribute to internal efforts to improve post- implementation support methods and tools.• Collaborate cross-functionally with Customer Experience, Account Management and Product Management to ensure a consistently positive customer experience.• Engage in triage meetings with multiple stakeholders including the end customer users, to share insights, enhancing the speed of customer issue resolution. • Capture knowledge gained during triage sessions to close loop the root cause analysis and triage process for addressing future concerns.
