Bia A. Email & Phone Number

Los Angeles, California, United States

• Provide exceptional support by managing a high volume of customer inquiries via email, addressing topics such as address changes, returns, exchanges, refunds, and cancellations with efficiency and accuracy
• Uphold Baggu’s brand voice by conveying a welcoming and helpful tone in all communications, ensuring customers feel valued and supported, addressing customer inquiries across various channels—including email, text, and.
• Utilize the Quiet Reports and Quiet Loads platform and Shopify to efficiently locate customer orders, facilitating smooth interactions and timely responses, and processing returns using Loop, ensuring a seamless.
• Analyze tracking information through DHL, USPS, Passport, and international carriers to provide accurate updates on order status
• Leverage in-depth product knowledge to address customer inquiries effectively, combining problem-solving skills with a commitment to delivering a positive experience

Los Angeles, California, United States

• Deliver exceptional hospitality and service to ensure customers have a memorable shopping experience, fostering loyalty and satisfaction, answering any questions guests may have and helping them by answering inquiries.
• Efficiently process customer transactions utilizing Shopify, ensuring accuracy and a seamless checkout experience
• Maintain a sanitary, organized, and visually appealing store environment, ensuring all merchandise is neatly presented and shoppable for customers
• Assist in the receipt and organization of weekly and seasonal launch shipments, including counting and stocking inventory to optimize product availability, as well as stocking the floor with new product
• Compile daily sales reports, accurately inputting key metrics such as guest counts, transactions, gross sales, and product performance to track store success

Los Angeles, California, United States

• Conduct personalized consultations with clients to deeply understand their floral preferences and requirements, ensuring their ideas are made a reality
• Efficiently coordinate schedules to optimize meetings, consultations, purchases, and deliveries, enhancing personal workflow and client satisfaction
• Design and create a diverse range of floral arrangements using both fresh and dried flowers, including bouquets, vases, and unique custom containers, showcasing artistry and attention to detail
• Oversee and manage the inventory of flowers, plants, and supplies, ensuring optimal stock levels and freshness for all floral creations

Associate Of Science - As, Business Administration And Management, General

Graphic Design

High School Diploma

Activities and Societies: Activities and societies: Key Club, National Art Honor Society