Bia A. Email & Phone Number

Los Angeles, California, United States

• Provide exceptional support by managing a high volume of customer inquiries via email, addressing topics such as address changes, returns, exchanges, refunds, and cancellations with efficiency and accuracy• Uphold Baggu’s brand voice by conveying a welcoming and helpful tone in all communications, ensuring customers feel valued and supported, addressing customer inquiries across various channels—including email, text, and Instagram—tailoring the writing style to suit each medium for effective communication• Utilize the Quiet Reports and Quiet Loads platform and Shopify to efficiently locate customer orders, facilitating smooth interactions and timely responses, and processing returns using Loop, ensuring a seamless experience for customers while adhering to company policies• Analyze tracking information through DHL, USPS, Passport, and international carriers to provide accurate updates on order status• Leverage in-depth product knowledge to address customer inquiries effectively, combining problem-solving skills with a commitment to delivering a positive experience

Los Angeles, California, United States

• Deliver exceptional hospitality and service to ensure customers have a memorable shopping experience, fostering loyalty and satisfaction, answering any questions guests may have and helping them by answering inquiries and providing personalized recommendations, expertly matching them with bags that meet their specific needs and preferences• Efficiently process customer transactions utilizing Shopify, ensuring accuracy and a seamless checkout experience• Maintain a sanitary, organized, and visually appealing store environment, ensuring all merchandise is neatly presented and shoppable for customers• Assist in the receipt and organization of weekly and seasonal launch shipments, including counting and stocking inventory to optimize product availability, as well as stocking the floor with new product• Compile daily sales reports, accurately inputting key metrics such as guest counts, transactions, gross sales, and product performance to track store success

Los Angeles, California, United States

• Conduct personalized consultations with clients to deeply understand their floral preferences and requirements, ensuring their ideas are made a reality• Efficiently coordinate schedules to optimize meetings, consultations, purchases, and deliveries, enhancing personal workflow and client satisfaction• Design and create a diverse range of floral arrangements using both fresh and dried flowers, including bouquets, vases, and unique custom containers, showcasing artistry and attention to detail• Oversee and manage the inventory of flowers, plants, and supplies, ensuring optimal stock levels and freshness for all floral creations

Associate Of Science - As, Business Administration And Management, General

Graphic Design

High School Diploma

Activities and Societies: Activities and societies: Key Club, National Art Honor Society