Dedicated and results-driven professional with a strong background in mobile technology and a passion for delivering exceptional customer service, I bring extensive experience from my tenure as a Senior Handphone Technician at Samsung Service Center (PT. GSI). I am adept at diagnosing and resolving hardware and software issues, ensuring prompt and effective solutions that enhance customer satisfaction. As a former Branch Coordinator, I successfully managed team performance and implemented strategies to boost productivity. Armed with a Bachelor's degree in Informatics Engineering, I combine technical proficiency with a customer-centric approach to provide seamless support in the dynamic realm of handphone technology.