Rivan Suryadi Email & Phone Number

Bachelor’s degree with a major in Electronics & Communication Engineering field. Graduated from Telkom University in 2017.Joined PT. Bank Mandiri Persero Tbk. in Oct 2018, with position IT Infrastructure Group - Service Desk Management as Associate Engineer who is responsible to make sure the service is delivered from IT to Customer. During this period, I have done a lot. One of them is to evaluate the performance of Mandiri Customer-Facing Applications, manage End to End SLA & OLA, manage Service Catalogue for 4 Group IT, create an automation process to help the team with their work and visit Major Mandiri Branches across Indonesia to help with IT matters.I have experience working with vendors to make Dashboard Performance Customer-Facing Application, which went live in October 2020. I have the role of evaluating and testing the capabilities of the dashboard that the vendor has made to match the expectations of IT users. Examples of parameters that are tested are Availability, Error Rate, and Response Time of an application/service.In my free time, I always take the time to learn and develop my skills. through platforms such as Linkedin Learning, Dicoding Academy, UIPath Academy, and join Profesional Academy from Digitelent Kominfo. There are many things I have learned until today, like learning Artificial Intelligence, Python Programming, Data Science, Data Analytics, Data Engineering, IT SLM, etc. I often participate in a lot of activities, such as field tennis, badminton, and swimming which can help me regulate my personal state. Also, I have hobbies like reading books, programming, robotic stuff, and listening to music.

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  Telkom University

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