Rivanto Rivanto Email & Phone Number

Sydney, New South Wales, Australia

Ensure DroneShield products are built to a high standard and components received from our suppliers areconsistent in quality and performance.Responsibilities, Duties and Expectations:- Conduct Incoming Quality Checks as per the IQC Criteria setup by DroneShield- Review Supplier Quality reports- Record the lỌC results in ERP(Odoo) corresponding to each.

Sydney, New South Wales, Australia

• Main responsible is to ensure that the quality standards of the rolling stock meet the requirements set forth by the manufacturer, operator, and regulatory bodies. Detail responsibilities (not limited to):
• Conducts inspections, tests, and audits of the rolling stock to ensure that it is operating safely and efficiently.
• Analyse and interpret data to identify any potential issues or defects and then work with the engineering team to implement corrective actions.
• Helps develop and implement quality control plans, procedures, and processes to maintain and improve the overall quality of the rolling stock.
• Maintain records and documentation of all inspection and testing activities, ensuring compliance with regulatory and industry standards.
• Provide training and support to other technicians and maintenance personnel on quality control processes and procedures.

Australia

• Jobs coordination between on-the-road technicians, service department administration tasks, customer service, support, spare parts, and workshop technician traineeKey Responsibilities
• Accommodate technicians with daily maintenance/break down jobs.
• Providing outstanding customer service via phone and email.
• General daily administrative tasks. For example, invoicing, POs, spare parts order, stocktaking.
• Prepare machines for the installation.
• Fix machine with minor issues.

Australia

• To ensure our customer receive excellent support. This will include communicating in person, over the phone and via email with our valued customers, working with our CRM database to accurately manage jobs, liaising.
• Booking: Liaise with customers and log jobs into the CRM database
• Assets: log our customers products into the CRM database for repair
• Scheduling: Assist with scheduling the on-road techs within the CRM database and Outlook Calendars
• Product Repairs: work with our bench techs and with our suppliers, freight assets as required
• Purchase Orders: work with our suppliers to create and follow up stock to meet customers’ deadlines

Padstow, NSW

• Jobs coordination between on-the-road technicians, service department administration tasks, customer service and support.Key Responsibilities
• Accommodate technicians with daily maintenance jobs.
• Providing outstanding customer service via phone and email.
• General daily administrative tasks.

Sydney, Australia

• Coordinating the service job flow of our service department,
• Operating our service database entering jobs, technician allocations, job management, invoicing, processing payments etc.
• Communicating with customer, suppliers, service agents and co-workers with technical / Service support; via email, phone and in person,
• Processing customer spare parts orders & maintaining out spare parts inventory,
• Assisting both the Service and in-house IT team where required.

Lidcombe, NSW

• Coordinating and processing interstate transfers, and internal transfers
• Performing customer service to national retailer and channel customers
• Stock managements
• Generating reports
• Administrative tasks such as submitting claims with vendors.
• Liaise with Service, Sales and Accounts Departments to ensure customer satisfaction.

Sydney, Australia

• Network product servicing & optimization for customers
• Performing firmware updates & stability testing
• Repackaging and updating of software for consumer and business grade hardware – DSL modems, routers, VoIP devices, Firewalls, Layer 2 & 3 switches and Cameras
• Troubleshooting, fault-finding, and repairing consumer and business grade hardware – DSL modems, Routers, VoIP devices, Firewalls, Layer 2 & 3 switches and Cameras
• Taking responsibility to pre-configure ISP networking hardware
• Booking repair jobs into RMA system

• Performing firmware updates
• Repackaging and updating of software for consumer grade hardware – DSL modems, routers, and VoIP devices.
• Booking repair jobs into RMA system
• Storing of products into warehouse
• Organizing warehouse stock and stocktaking

Master'S Degree, Information Technology

Master'S Degree, Information Technology