Karla Rivas Email & Phone Number

• Manage electrical commodity with 98 suppliers with total of 10,600 part numbers • Electrical deck consists of primarily harnesses and other electrical parts • Managed hardware commodity from 03/17 - 03/19 which consisted of an additional 58 suppliers with a total of 16,549 part numbers• Build and maintain effective supply chain relationships with suppliers • Control all aspects of service parts supply chain including forecasting, scheduling, releasing in CSPS• Review and expedite parts to resolve availability and scheduling issues that arise• Provide accurate follow up information on parts orders placed on third party suppliers, subsidiaries, and plants regarding availability• Maintain optimum levels of inventory to maximize company profitability • Lead supplier calls/meetings on a daily and weekly basis with suppliers facing capacity issues to ensure delivery of parts in Spanish and English• Problem solve on material criticalities, utilizing escalation process when necessary• Work alongside with purchasing and engineering including but not limited to pricing/MOQ, obsolete parts, print changes, component issues, deviations• Assist in resolving accounts payable related disputes between supplier and our AP department

• Managed 261 suppliers with total of 11,406 part numbers• Commodities: gears, chains, gearboxes, sprockets, glass, plastics & decals• Controlled all aspects of service parts supply chain including forecasting, scheduling, releasing, and expediting in CSPS • Maintained optimum levels of inventory to maximize company profitability • Built and maintained effective supply chain relationships with suppliers • Problem solved on material criticalities, utilizing escalation process when necessary

• Worked in a team environment in which we monitored and managed the central box for incoming inquiries and PO’s• Entered customers purchase orders into SAP• Provided lead times to customers and explained any potential delays • Managed customer complaints and executed appropriate customer service measures• Followed up with customer regarding questions and issues with orders • Coordinated with purchasing and warehouse to ensure on time deliveries

- Managed hotel front office personnel training.- Assigned duties to workers and observed performance to ensure adherence to hotel policies and established operating procedures.- Developed and implemented strategies and procedures for departments that support achievement of service and financial goals.- Pro actively identified potential guest issues and resolved guest complaints.- Monitored guest satisfaction processes, and responded to guest concerns, and inquiries through Medallia, Social Media Monitoring and CSA. - Conferred and cooperated with other department heads to ensure coordination of hotel activities.

- Managed hotel registration desk and utilized a 10-line phone system.- Reserved rooms and solve reservation and service problems.- Directed housekeeping functions.- Performed management duties on a regular basis: accounts receivables, accounts payable, meeting room reservations, and group/block reservations.

Bachelor Of Business Administration (Bba), Supply Chain Operations Management & Marketing

Education record