Sergio Rivassorto Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Fl, Us

Kings Bay, Georgia, United States

Seasoned IT Professional with a proven aptitude for delivering exceptional customer service. Demonstrated expertise in supporting various phases of the software development lifecycle, including coding, testing, implementation, and documentation. Skilled in collaborating with clients to elicit their business requirements and develop innovative IT solutions. Proficient in project planning, scope management, and deliverable tracking. Adept at gathering, analyzing, and documenting detailed user requirements to ensure successful implementation of IT projects.With a collaborative approach, coordinate with teams to analyze requirements and ensure solutions meet customer needs and expectations. Prioritize project plans and deliverables in alignment with customer goals and participate in IT solution implementations, upgrades, enhancements, and conversions. Apply metrics to monitor performance and measure key project criteria, preparing comprehensive system documentation to support ongoing operations.Committed to maintaining security, integrity, and business continuity, I analyze and resolve business and technical problems using appropriate tools. Actively participate in special studies and continuously stay updated on emerging tools, techniques, and technologies to deliver innovative solutions.

Jacksonville, Florida, United States

Experienced IT professional with a proven track record in managing a diverse portfolio of clients, overseeing over 100 machines, and maintaining their servers. Recognized for delivering impeccable customer service and consistently finding effective solutions to client issues. A dedicated team player who embraces challenges and excels in seizing opportunities. Committed to optimizing IT infrastructure and fostering positive client relationships.

Washington D.C. Metro Area

Mobilized multiple government projects, ensuring coordination of shared resources, common activities, and other dependencies across projects, leading to achieve 99% of milestones. Partnered with stakeholders conducting collaborative research, executing strategies in response to unequitable practices in protected EEO categories, enhancing employment terms for underrepresented groups. Developed a robust Personnel Development Training for 40+ staff members. Mitigated challenges, building a positive culture, focused on senior leadership development. Oversaw strategic collaboration across departments to identify DEI gaps related to vendors and customers. Developed Human Resources/Human Factors Policy affecting the life cycle of 2,000+ personnel worldwide. Leveraged data to establish DEI best practices and developed programs and initiatives to promote diversity and cultural competence enterprise wide.

Jacksonville, Florida Area

Managed 16 staff in the delivery of HR operations by utilizing proven motivational techniques. Established strategic objectives for 14 teams, increasing HR capability & personnel performance from 74-91% enterprise wide. Spearheaded two enterprise Diversity, Equity & Inclusion (DEI) sessions for 125 senior and junior personnel. Developed innovative onboarding process, streamlining the course, resulting in a time saving of 25%. Boosted training content, both technical and organizational, resulting in a 20% improvement in productivity across multiple departments. Analyzed data and tracked progress, achieving 100% results in functional areas, while improving accountability, productivity, and project implementation deadlines. Validated FY-19 Professional Development Training Course, a course that affects 900+ senior managers across three military branches. Implemented HR policies, practices and procedures for managers, teams, and individual employees that enhanced mission capability aligning with organizational values

Washington Dc-Baltimore Area

Managed diverse HR teams, sponsor of onboarding training for over 260+ personnel, while coaching four new instructional teams into qualification. Trained teams on organizational standards, while aligning to organizations mission and vision, regulatory compliance, governance, and security standards. Maintained consistent and clear communications with leadership ensuring strategic distribution of goals, succession planning, employee relations and employee coaching strategies aligned with Business Initiatives. Exercised independent judgment and discretion while maintaining a portfolio of projects ensuring no scheduling conflicts, improving collaboration, while meeting deliverables ahead of deadlines. Coached Managers in developing, delivering, and monitoring Performance Improvement Plans and addressing corrective action. Adapted techniques to measure and improve program effectiveness and organizational productivity

Yokosuka, Kanagawa, Japan

Trained 300+ service members on responsibilities to take an active role in preparation for an overseas evacuation under a variety of circumstances, including civil unrest, military uprisings, environmental concerns, and natural disasters. Overhauled curriculum and aligned to new policy and business standards affecting 150 personnel. Provided senior level guidance to Employee Relations team members and acted as a mentor to other Employee Relations/HR team members. Analyzed equitable distribution of rewards, awards, promotions, and performance improvement methods

Bachelor'S Degree, Business Administration, Management And Operations

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies