Rivea Jefferson Email & Phone Number

Huddersfield, Gb

Leeds, England, United Kingdom

Huddersfield

One of three, vocalist in a capella folk band, Triskelion.www.linktr.ee/triskelionband_

Huddersfield, England, United Kingdom

Leadership & Development• Led panel discussions for executive-level candidate selection (CEO).• Partnered with external HR to develop a comprehensive course on success recognition.• Developed comprehensive onboarding training materials, successfully onboarding 100+ student representatives.• Advised students on institutional procedures, including complaints and negligence claims.Student Advocacy & Support• Managed a team of 40+ postgraduate academic representatives.• Provided guidance and support to students through formal complaint processes concerning staff misconduct.• Maintained student engagement databases for targeted, effective communication.• Organised weekly coffee events for academic reps, providing university service/update briefings.• Collected and analysed student feedback (surveys, conversations) to identify cultural integration challenges and inform resource development.• Performed weekly campus outreach to gather feedback from non-representative students, ensuring diverse perspectives were considered.Outreach, Communications & Strategic Representation• Organised targeted events addressing the specific needs of postgraduate students.• Fostered strong relationships with 7 schools, ensuring clear information flow and collaboration.• Represented student perspectives in university senate strategic management boards.Given the Outstanding Achievement Award 2024.

Huddersfield

• Customer Service: Provided exceptional customer service to a diverse university clientele, including students and high-profile individuals, ensuring complete satisfaction.• Event Operations: Oversaw setup, delivery, and breakdown of food and beverage for campus events, maintaining quality standards and exceeding expectations.• Team Leadership: Supervised team members, ensuring smooth event operations and fostering a collaborative work environment.• Training & Development: Designed and delivered comprehensive induction training for new catering staff, promoting rapid onboarding and seamless team integration.• Professional Development: Attended TUCO Awards '22, networking with industry professionals and gaining insights into current catering and hospitality trends.

Leeds, England, United Kingdom

Leeds, England, United Kingdom

• Instruction & Curriculum: Taught A-Level and BTEC Levels 1-3 music performance/technology and musical theatre courses, designing and delivering engaging curriculum.• Student Success: Provided individualized music instruction, contributing to high student achievement rates and successful transitions into further education, professional careers, or higher education programs.• Extracurricular Leadership: Co-led a successful student choir, organizing and directing performances at college events.• Professional Development: Undertook additional training related to the role, including First Aid and Mental Health First Aid.

Sheffield, England, United Kingdom

• Inbound Sales & Support: Served as an inbound sales/customer service representative specialising in non-standard home insurance, exceeding customer expectations.• Needs Assessment: Conducted in-depth phone consultations, assessing customer needs and tailoring home insurance policies to provide optimal coverage.• Compliance & Expertise: Ensured policy adherence to company and industry (FCA) regulations for superior customer protection.• Consultative Sales: Delivered expert insurance guidance, aligning coverage with customer needs and maximising value.• Customer-Centric Approach: Prioritised customer satisfaction by delivering exceptional sales and service.

Brampton, England, United Kingdom

• Customer Support & Order Management: Utilised order management software to process customer orders, ensuring accuracy and efficiency for Royal Mail's corporate clients.• Client Communication: Handled incoming calls, providing corporate clients with exceptional support and guidance on postal regulations and best practices.• Problem Resolution: Proactively addressed customer enquiries, delivering accurate and timely resolutions to enhance the customer experience.• Logistics Expertise: Facilitated prompt and accurate delivery processes, contributing to improved shipping outcomes for clients.• Process Improvement: Identified opportunities to streamline despatch experiences, demonstrating a commitment to continuous customer service optimisation.

Sheffield, United Kingdom

• Customer Complaint Resolution: Proactively managed and resolved customer complaints and enquiries, demonstrating exceptional communication and problem-solving skills.• Cross-Functional Collaboration: Fostered collaboration with internal departments and external contractors to optimise business operations and achieve seamless outcomes.• Customer-Centric Support: Enhanced customer satisfaction and loyalty by providing hands-on assistance with furniture assembly and delivering exceptional service.

Stocksbridge, England, United Kingdom

• Visual Merchandising Leadership: Spearheaded visual merchandising for three brands within Edinburgh Woollen Mill's flagship multi-store, boosting sales and enhancing the customer experience.• Customer-Focused Approach: Consistently received positive customer service feedback, demonstrating a dedication to building strong customer relationships.

Sunderland, England, United Kingdom

• Student Development & Support: Fostered social development and knowledge acquisition in performing arts for students aged 11-16, enhancing learning outcomes.• Exam Preparation: Provided dedicated exam support to students, contributing to their success and academic achievement.• Creative Empowerment: Empowered struggling students with studio techniques and recordings, facilitating creative expression, confidence-building, and a sense of accomplishment.• Apprenticeship & Qualification: Successfully completed an NVQ Level 2 in Supporting Teaching and Learning in Schools during my apprenticeship, demonstrating commitment to professional development.

Sunderland, England, United Kingdom

• Retail Operations & Sales Support: Maintained store cleanliness, facilitated smooth point-of-sale transactions, and delivered exceptional customer service on the sales floor.

Master Of Music - Mmus, Music Performance, Merit (Predicted)

Activities and Societies: Academic Representative, SU Education Officer Candidate, SU Outstanding Achievement Award 2024 A postgraduate.

Postgraduate Diploma In Education (Advanced Pgce In Lifelong Learning), Education, Pass

Activities and Societies: Academic Representative, Peer Listener, Programme Facilitator, SU Peer Listener of the Year 2023 An advanced.

Bachelor Of Music - Bmus (Hons), Music, 2:2

Activities and Societies: Treasurer of Live Music Society An undergraduate degree covers various subjects from a musicological.

Btec Extended Diploma, Music

Activities and Societies: Music Performance A two year pre-degree entry programme which specialises in music performance.