○Performed the migration from Azure AD to Okta, integrating Okta with Microsoft365 and GoogleWorkspace, enhancing identity access management and security○ Developed automation scripts using the Okta developer API, streamlined role-based access control, and significantly reduced manual provisioning errors○ Supervised the management of devices across various platforms, including Google Workspace for Chromebooks, Mosyle for Apple products, Cisco Meraki for network devices, and Sophos for security management

○ Took the lead in troubleshooting complex issues with SMB, NFS, and HDFS protocols, and performed detailed log analysis to prevent future incidents○ Provided solutions and best practices to customers in collaboration with account teams and service delivery teams, enhancing customer satisfaction○ Led training sessions and mentored six junior team members, fostering a culture of continuous learning○ Responsible for providing on-call support for customers across North America, Australia, and Asia, resolving critical issues such as data unavailability and performance degradation○ Provided solutions for device deployment, data migration, and performance tuning, ensuring successful implementation