Supported customers with software troubleshooting by quickly determining problems and providing solutions.Diagnosed hardware issues and checked-in devices for repair.Took thorough and accurate logging reports to ensure appropriate procedures were followed and potential maintenance needs were noted.Participated in meetings with coworkers each morning to review store needs or updates.

Operated the audio mixer and audio console to set up the room for recording.Performed maintenance on the audio console and speakers. Observed safety precautions and requirements, such as ensuring sound was not too loud, and that all electrical components and audio systems were in working order.Recorded, mixed, and edited videos for the studio’s YouTube channel, One Minute Mixing Madness, and their over 3,000 subscribers, accumulating almost 1,500 more views.

Assisted customers in finding the devices and services that best suited their wants and needs.Taught courses on how to use Microsoft devices and softwareAssisted customers in personal