Charlyn Rivera Email & Phone Number

San José, CR

- Oversaw end-to-end customer workflows to ensure cases worked in a specific queue are being moved in a timely manner.- Handled various projects simultaneously and worked +400 cases a day while complying with KPIs and QA metrics. - Communicated with dentists/orthodontists via email (SFHC) to resolve any portal issues that they were seeing. Examples.

Costa Rica

- Monitor and report to Senior Leaders on process performance, trends and initiatives. - Proactively recommend actions to improve customer satisfaction (NPS). - Investigate different customer-centric solutions and processes to contribute to best-in-class customer experiences. - Ensure policies and procedures are properly followed.- Uphold the highest level.

- Provide daily/weekly performance reporting on progress of procedures development.- Handled +4 projects simultaneously and worked +600 cases a day while achieving FCR and QA metrics. - Achieved Top Performer Award pretty much every single month since hired, recognized by managers and invited to a Kaizen event along with all the leaders and general.

- Be the face of SmileDirectClub, explain the product, and guide customers through timelines and expectations.- Building and maintaining good business relationships with customers to encourage repeat purchases.- Engage and form a genuine connection with customers to keep them excited about their journey to a more confident smile.- Utilized consultative.

Costa Rica

- Review documentation for potential buyers and verify their identity. - Make constructive recommendations for improving scripts, programs, and internal procedures. - Analyzed properties documentation, scriptures, receipts, bank statements etc to ensure the information was accurate and up date. - Detect and report any potential fraudulent activity in the.

Costa Rica

- Responsible for tracking and monitoring illegal transactions on customers financial accounts without the authorization of the account owner. - Work with online systems to file fraud disputes and ACH debits as well as ATM transactions. - Converse directly with customers to resolve issues and act as a liaison with AMEX. - Review borrower and co-borrower.

Costa Rica

- Be the face of Bank of America, explain the product, and guide customers through expectations.- Building and maintaining good business relationships with customers to encourage repeat purchases.- Engage and form a genuine connection with our customers to keep them excited about the new features and financial services. - Handle inbound and outbound calls.

Bachelor'S Degree, Psychology

Bachelor Of Science - Bs, Human Resources Management/Personnel Administration, General