Dawn Rivera Email & Phone Number

Greater New Orleans Region

As the founder and owner of a dynamic digital marketing agency, I'm deeply engaged in every facet of our operations—from crafting compelling websites to driving engaging social media campaigns. With a comprehensive understanding of the digital landscape and an unwavering commitment to results, my strengths lie in sales, project management, customer service, and communication.Sales Leadership: I specialize in building and nurturing client relationships, understanding each client's unique needs, and presenting tailored solutions that align with their objectives. My strategic sales approach enables me to identify growth opportunities and cultivate valuable partnerships. Each year since becoming self-employed, I've successfully doubled my total revenue.Project Management Expertise: I excel in fast-paced environments, leveraging strong organizational skills and attention to detail to oversee projects from inception to completion. By coordinating resources effectively, managing timelines, and adapting as needed, I ensure that every project is delivered on time, within scope, and to high-quality standards.Customer-Centric Focus: My commitment to exceptional customer experience drives me to foster long-lasting relationships built on trust, transparency, and integrity. By listening closely to client feedback, proactively addressing concerns, and striving to exceed expectations, I consistently earn loyalty and satisfaction from our valued clientele.Effective Communication Skills: I possess strong verbal and written communication skills that enable me to articulate complex ideas clearly, influence stakeholders, and foster team collaboration. Whether presenting to clients, leading team discussions, or negotiating contracts, I prioritize open, respectful communication to achieve shared goals.

United States

eCommerce website

Slidell, Louisiana

As a dedicated partner at this digital marketing agency, I played a pivotal role in driving the success and growth of the business. My responsibilities spanned a wide range of critical functions including but not limited to:• Client-Centric Sales and Communication: Spearheaded all aspects of sales, demonstrating a keen ability to understand clients' needs and tailor comprehensive solutions that aligned with their business objectives. Maintained constant communication with clients and staff, ensuring their expectations were exceeded and gathered any information the developer needed.• Content Creation and Thought Leadership: Contributed significantly to content creation, producing articles, blog posts, and news releases that positioned the agency as a thought leader in branding, social media promotion, online presence, and best practices.• Comprehensive Marketing Management: Developed and executed marketing schedules, overseeing the creation and dissemination of impactful content through various channels. This ensured a cohesive and strategic approach to client campaigns, enhancing their visibility and engagement.• Brand Audit and Review: Conducted thorough reviews of clients' brands across multiple touchpoints, including web listings, search engines, social media platforms, marketing materials, and websites. This meticulous evaluation ensured a consistent and compelling brand presence.• Multifaceted Digital Services: Managed end-to-end digital services, encompassing website design, maintenance, graphic design, photography, and video production. This comprehensive approach provided clients with a seamless and efficient solution for all their digital marketing needs.• Online Business Listings Optimization: Implemented effective strategies to optimize clients' online business listings, enhancing their visibility and credibility in the digital landscape.

St. Tammany Parish

• Teach novice style painting classes, promote upcoming events, sell private parties • Sales and promotion: Cold calls, social media marketing, promotion and bulk mailing• Develop marketing schedules to include blog subjects, social media posts and advertisement • Write articles, blog posts and news releases• Lecture about branding, using social media to promote, online presence and best practices• Assist with registering to acquire Government contract and create template for submitting RFP• Photography• Create eye-grabbing social media posts• Cultivate sales leads through networking, referrals and word of mouth advertising• Review companies brand through search engines, social media platforms, marketing materials and the company’s website

Covington, La; Slidell, La And New Orleans, La

• Accomplished Board of Directors’ “wish list” for long term growth, including: re-branding, new mobile responsive website; smart phone apps; advertising and social media presence• Developed strategic marketing plans, ensuring overall profitability, revenue growth, maximum market penetration and brand awareness while tracking the budget and responding to unforeseen expenses • Managed all aspects of Business Development (event planning, track ROI, organized follow-up campaigns and assisted with identifying new markets and community partners)• Elevated social media presence including Facebook, Twitter, YouTube and LinkedIn• Played key role in on-boarding of new products, co-branding, training • Built up search engine optimization (SEO), created meta-tags, and tracked and reported progress using Google Analytics along with maintaining website, create new content and new advertisements using WordPress and HTML coding• Responsible for executing business development strategies to meet the sales objectives including: profitable membership growth, development of primary financial institution relationships, improved share of wallet and increased acquisition of key products and services• Coordinated events/seminars for new business development• Served as an ambassador in the community by attending functions, networking, and volunteering to raise credit union awareness and to promote positive, family focused image • Maintained and proficient in utilizing reporting and tracking systems in order to keep track of data and ensure marketing efforts are effective ROIKey Achievements- Leader in national growth with new checking and savings product within 1st Quarter- Increase loan growth by $5 million - Increase Share growth by $6 million- Grow Checking accounts deposit totals by $1 million - 2015 Nominee Young Athena Award- 2014 East St. Tammany Chamber of Commerce Member of the Month- 2014 East St. Tammany Chamber Small Business of the Year

Slidell, La

• Provided oversight for all promotional, marketing and membership for the bakery association• Created and implemented new ways to communicate more frequently with members to build the association’s brand and reputation • Created new content, reworked page continuity, updated website and database (Drupal, CiviCRM)• Promoted membership by selling services to bakeries, educators and suppliers through networking, site visits and national conventions• Created “buzz” by sharing industry news, authoring celebrity chef biographies, holding events at national conventions and featuring members in e-postcards, forums, groups and newsletters• Increased traffic to the website via calls-to-action tied to social media posts (Facebook, Twitter) featuring advertisers and new members• Created new digital magazine reducing print expensesKey Achievements - Organically grew social media from 20 members to over 110 in a single campaign- Increased Public Relations placements by 50%

Greater New Orleans Area

• Assisted Marketing Director with all aspects of marketing federally funded international trade programs• Coordinated, recruited, presented and followed-up at outreach events covering 16 states• Managed booth space at trade shows and national conventions • Developed collateral for prospective participants• Partnered with Department of Agriculture, trade associations and economic development agencies• Managed translation of marketing material with 3 translation companies into 7 different languages• Key role in quality control and stream-lining the application process• Updated and maintained the website using HTML coding• Composed electronic postcards, press releases and subscriber newslettersKey Achievements - Increased companies reached by 82%- Increase Public Relations placements by 369%- Recognized for planning highest attended outreach event in 2011- Awarded for exceeding sales goals every year

St. Tammany Parish

• Acted as an advocate for individuals with disabilities throughout St. Tammany Parish• Spoke at local engagements, networking and fundraising events• Designed a wide range of marketing collateral across five departments, including newsletters, banners, brochures, postcards and membership/donation cards• Worked collaboratively with management to lead public relations campaign for all fundraising events• Communicated with staff, executives and board to ensure all goals and initiatives were exceeded• Developed and maintained working relationships with community leaders, families in need & other organizations • Collaborated on grant applicationsKey Achievements - Awarded East St. Tammany Parish Member of the Month- Increased visibility and sales by adding new retail venues & events- Coordinated educational opportunities for staff to become more efficient in Microsoft Office

Gretna, La

• Initiated cold calls to prospective customers, follow up, performed pre-sales activities and closed transactions• Handle incoming sales calls by explaining products, benefits and quoting pricing• Supported nationwide sales staff by assembling quotations, proposals, slide shows, demonstrations, product capability booklets and compiling account information• Maintain prospects database• Insured orders and deliveries were carried out, coordinated with the warehouse department• Prepared bids for government agencies and large corporations• Collaborated with corporate on mailers and brochures by formatting content and graphics; arranging printing• Provided a variety of customer service functions and problem solving to the most sensitive customers• Created attractive, informative and effective marketing materials • Volunteered to complete data processing and/or the lab in times of need

Bs, Mass Communications

Activities and Societies: Theatre, Modern Dance, Co basketball league team

Diploma, High School/Secondary Diploma Programs

Activities and Societies: Basketball Varsity - District Champs, Track Varsity - District and State Champs, Spanish Club, Theater, ROTC.