Gerson Rivera Email & Phone Number

Brookfield, Ct, Us

Brookfield, Ct, Us

Mount Kisco, Us

• Onsite and remote tech support• MSP offerings (proactive maintenance, monitoring, backup and antivirus)• Cybersecurity• Private cloud hosting• Exchange and Email hosting through Office 365• Web Hosting• Virtualization (VMWare, Hyper-V)• Audio/Video/Conferencing Solutions

Cupertino, California, Us

-a range of focused support and service tasks -help customers get started with the Mac or finding answers to their questions about other Apple devices, providing exceptional assistance

● Troubleshoot and provide solutions to all technology issues.● Administer Google domain and install/troubleshoot apps and extensions● Configure and maintain domain controllers, servers, workstations and VMware.● Configure and maintain Active Directory and Group policy administration.● Provide support for CISCO VOIP.● Test, maintain and monitor computer programs and systems.● Review software and coordinate agency-wide testing environment.

Us

• Work directly with the Director of Technology on Projects and new implementations to serve staff, students, and parents.• Work on the Chromebooks fleet to enroll in Google MDM with automation technology, deploy, manage, repair, and follow up with vendors• Manage the Apple and Mosyle MDM to administer mac computes and iPads, work on creating packages to automate applications installations and policies• Manage all other technology and projects under the Director of Technology

Stamford, Ct, Us

• On Stand by due to covid• Coordinate with level-3 support and business application departments, assisting the System Administrators to ensure systems availability.• Provide hands-on support for the Desktop/LAN environment• Participate in monitoring and maintaining system key process improvements• Manage user account and the Active Directory database integrity• Fully cloud environment, O365. GSuite. AWS, SSO, etc.

Stamford, Ct, Us

• MSP onsite resource dealing directly with client’s issues after scalation from NOC. (Level 2-3)• Compile documentation and follow with clients detailing work performance • Network Support: Deploy switches, firewall, WAPS, other equipment, running and terminating cables, • Work tightly with Server and Remote Network team to configure and diagnose issues • Level 1-2 support from NOC when onsite is not available • Project Management: IT assessments, Office Moves, Build networks for new and existing clients

Lausanne, Ch

 Handle all corporate incoming calls to the help desk via ticketing system, phone, email & walk-in Provide support for hardware/software issues over the phone and in person Document and assign call tickets to related IT groups for further support Follow up to closed tickets to ensure customer satisfaction Deploy-Remove equipment (Laptops, workstations, mobile devices, Peripherals, etc.) Assist Network Administrator to monitor the LAN and WAN technologies Assist to Set up video conferencing rooms (Presentations, Remote conferences)Implement Different Project related to Network, equipment disposal and inventory

Davie, Fl, Us

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

New York, Ny, Us

• Supporting DIIT staff to inventory, install network infrastructure and test office technology including but not limited to computers, printers, fax machines and telephones.• Providing hands-on support to maintain network infrastructure, systems access and equipment.• Demonstrating excellent customer service by providing clear and timely technical support to center staff.• Inventorying technology equipment daily.• Installing and test computers, printers and phones daily.• Breaking down and secure all technology equipment daily.

Us

Assisted in the creation and replication of serval clients webpages, using the following technologies and skills.• Web Design• Web Programming• eCommerce• WordPress• Magento• HTML• CSS• PHP

New York, Ny, Us

• Supporting DIIT staff to inventory, install network infrastructure and test office technology including but not limited to computers, printers, fax machines and telephones.• Providing hands-on support to maintain network infrastructure, systems access and equipment.• Demonstrating excellent customer service by providing clear and timely technical support to center staff.• Inventorying technology equipment daily.• Installing and test computers, printers and phones daily.• Breaking down and secure all technology equipment daily.

New York, Ny, Us

• Assisted in set up of new computer equipment in classrooms and offices and install software• Ensurered that LCD projectors, smart boards, and other related audio/video equipment are functioning• Troubleshoot hardware and software problems• Configured wireless devices to access DOE network• Maintained classroom servers and technology equipment inventory• Monitored equipment and work with Help Center to ensure timely repair• Provided assistance in use of technology equipment • Resolved 300+ issues/tickets.

Representing Atento in the call center offering Internet packages for Terra Mexico and Medic Insurances to Bancafe Bank Guatemala

Bachelor’S Degree, Computer Science

Google It Support Professional Certificate, Information Technology

Comptia Network+, Cisco Certified Network Associate Ccna, Network And System Administration/Administrator

Advanced Windows 7 Support, Install, Configure, Troubleshoot, And Maintain.

Bachelor'S Degree, Computer Science