Angel G. Rivera Email & Phone Number

Houston, Texas, United States

Responsible for assisting in maintaining the continuity of IT services for all TekSynap end-users by providing the technical expertise, support, intelligence, attention to detail, and customer service to achieve timely resolutions to requests, incidents, problems, changes, and releases.

• Critiqued unsanitary conditions in PHA, CENTCOM and Korea area while ensuring a high level of hygiene by maintaining compliance with Safe Food Practices in Accordance with FDA and local Standards resulting in zero.
• Performed annual inspections consisting of food storage units, expiration dates, sanitation and infestation
• Delivered consultative services in areas such as equipment, area construction or layout, and food safety systems
• Undertook leadership of corrective action, resulting in regulation assurance and safety
• Developed statistical sampling procedures; reviewed laboratory testing results that resulted in production according to regulation compliant
• Transformed contractual deficiencies and conducted organoleptic testing that led to consistent compliance with food and safety guidelines

• Effectively supervise projects by utilizing systems development and project management methodologies
• Successfully lead projects from initiation to completion
• Achieve projects within budget and specified time limit
• Concisely convey detailed briefings of project to management prior to starting work on projects
• Effectively interact with internal and external departments to maintain collaborative relationships to achieve customer and account objectives
• Roster appropriate IT team members to cover the support requirements and prepare work reports to present to senior management

Houston, Texas Area

• Greatly improved student interaction and participation in the classroom through integration of creative problem-solving lessons and activities
• Modified the general education curriculum for special-needs students through implementation of various instructional techniques and technologies
• Designed and implemented activities to develop children’s social skill including in emotional intelligence, interactive play and communication skills
• Created and maintained positive and exciting learning environment for children