• Create content and manage monthly meetings for 40+ student tour guides through the delivery of training modules both through coordination of professional staff and self-delivery • Conduct bi-annual performance reviews with tour guides • Organize, enhance, and manipulate tour guide expertise spreadsheets daily to track availability, specialties, contact information, and performance to streamline communications across college departments• Update and assess instructional documentation to ensure transparency across student-worker positions• Lead tours providing numerous facts, details, and personal anecdotes pertaining to the institution while engaging family and large groups, resulting in increased student enrollment• Deliver panel presentations to 200+ prospective students and families on a weekly basis

• Schedule 150+ appointments per week, communicating with multiple departments across campus• Maintain documents to provide availability of faculty and staff offices for admission tracking purposes. • Greet and escort visitors, answer and transfer phone calls, and troubleshoot problems while engaging with clients

Summer 2022 & 2023• Introduced new ideas to the college marketing team involving SWAG, designing promotional materials, and researching popular products• Redesigned and troubleshot instructional documentation

• Designed and edited marketing materials in preparation for publishing• Managed web pages by editing and creating content utilizing WordPress• Edited photos using Adobe Photoshop• Created messaging, organized photos, and posted digital content across multiple social media platforms