Leonardo Rivera Email & Phone Number

Colombia

Case management for holistic plans focused on offshore tax planning, passport plan B, global citizenship, international diversification, and wealth protection. Managing communication between client and vendors to oversee and ensure the success of the plans and guarantee client success. The online Research for Government officers and law changes for investment visa/citizenships, lawful residency among other immigration laws to ensure the accuracy of the case planning throughout the development time.

Colombia

As a Virtual Legal Assistant for a prominent law firm based in California, with locations across multiple states including NV, FL, TX, IL, and AZ, I provide comprehensive support primarily within the immigration department. My role as a legal assistant involves meticulous handling of client cases under the guidance of attorneys, ensuring adherence to established protocols. Additionally, utilizing tools like CRM software (including Airtable) to streamline workflows, maintain an organized calendar, and keep meticulous spreadsheets. My role demands handling sensitive information with utmost confidentiality, all while working independently and ensuring that every task aligns with our stringent security protocols. My expertise in these tools and my proactive approach significantly enhance the firm's operational efficiency.

Bogota, D.C., Capital District, Colombia

Customer service for an important wireless telecommunications campaign, we help customers in a diligent and efficient manner, providing them with solutions for account issues, billing, and more. I am the first line of support and I proud myself for that, always looking forward to making my interactions remarkable, and leaving the customers with the greatest experience.

Bogota, D.C., Capital District, Colombia

Home WI-FI technical support for an important telecommunications company in the US, we help our customers with the appropriate setup and configuration, we also ensure the correct equipment functioning, provided tech assistance over the phone for customers presenting inconsistency over the service, and more. Driving interaction with excellence, ensuring customer satisfaction, and keeping high standards for both, clients and the company.

Bogota, D.C., Capital District, Colombia

Innovatively developed and sustained customer service representatives’ performance through coaching, counseling, training motivation, and discipline. Ensured that agents adhered to GECSP policies and procedures promoted an understanding of the expected KPIs targets, and fostered an environment where teamwork is used to achieve success.