Paulo Rivera Email & Phone Number

-Responsible for a specific group of existing clients, focusing on improving portfolio performance and identifying growth opportunities. -Providing insights on product and market trends, develop growth strategies, and create strategic recommendations to drive profitable growth for both Visa and the clients.-Serving as lead subject matter expert for portfolio of key Small Business credit and debit issuer clients.-Driving issuer education and engagement in Visa Small Business strategy, including product offerings and initiatives across all market segments.-Leading the development and growth of strategic partnerships and other relationships, working with internal and external stakeholders to identify opportunities to drive the value of Small Business.

Overseeing a team of 32 team members, led by 3 supervisors. The team’s focus is on business lending, relationship management, and loan portfolio growth, which grew 370% over the last 5 years. My responsibilities include to lead the testing and implementation of automation and digital transformation initiatives. I’m focused on identifying obstacles or pain points for the team and developing data-driven solutions. I bring a strategic approach to process implementation and change management, considering downstream impacts, and influencing the team to seamlessly embrace new processes.

Leading a team of top performing Small Business Lenders; focused on helping business owners leverage their resources to achieve their short-, and long-term financial goals. My responsibilities include to hire, mentor, motivate, and train sales professionals. The Team’s goal is to leverage their knowledge of the business life cycle to assess the needs of the member, prepare and present the best solution. I am also accountable for the overall performance of the team, identifying and addressing obstacles to ensure the team’s success.

Worked with direct reports, focused on helping them elevate their skill set to provide a frictionless experience to the members of the credit union. Created reports, dashboards, and leveraged all tools available to provide accurate and transparent performance evaluations. Challenged my team and myself to be change agents, adopting and promoting new initiatives across the unit. Responsible for meeting and exceeding individual goals, as well as team goals.

Washington D.C. Metro Area

As a Business Lending Specialist, worked with the National Market team to provide the most appropriate lending solutions to our members in order to finance startup costs, growth, and expansion among others. Developed a solid partnership across the department to help streamline processes and improve the overall member experience. Conducted a needs assessment conversation with our members that lead to the successful closing of over $9,300,000 in loans in 2018. Monitored and maintained lending documents and adhered to current policies to ensure compliance with all government, as well as, NCUA and NFCU rules and regulations. Served as a mentor to new team members and provided a solid foundation of the services offered and procedures in place within our department. Served as the acting supervisor in the absence of the incumbent and handled member escalation calls, as well as, any questions or concerns presented by the team.

Mclean, Va

As a Sales Support Specialist, grew and serviced five separate client portfolios with annual revenues between 2 and 20 million. Worked closely with partners in Treasury Management, Business Banking and Credit to deliver high value, profitable solutions to our exisiting and new clients. Served as point of contact and financial consultant for the clients and maintained the demand and time deposit accounts; existing loans, and cross-selling related banking accounts and services. Built and leveraged a solid referral network with professionals in the community which generated high quality new deposit and loan business. Kept abreast of changing business and economic development which impacted the department’s portfolio, its profitability, and banking in general.

Arlington, Va

As a Relationship Banker, served as the point of contact for Consumer, and Small Business products, services, and strategies in our banking center. Outsourced and generated product sales through networking and partnerships outside the walls of the branch. Worked closely with Financial Advisors, as well as, Business Banking Specialists to acquire and develop strong, lasting relationships for the Book of Business.

As a Customer Service Associate, my role was to assist Consumer and Small Business clients in their selection of various accounts and financial services. I interviewed customers to develop financial and credit information to ascertain needs. I consistently reviewed documentation to ensure policy and procedures are being met. The products and services involved include small investments, mortgage contracts, contracts for loans, and checking and savings account audits. I have demonstrated my ability to provide exemplary customer service.