Veronica Rivera Email & Phone Number

Puerto Rico

Puerto Rico

• Led a team of seven direct reports who managed up to 40 small-medium business accounts (500+ users) from the U.S., LATAM, and European markets focusing on driving business value for customers through the adoption and.
• Outlined strategies to reinforce how the team members assess… Show more Led a team of seven direct reports who managed up to 40 small-medium business accounts (500+ users) from the U.S., LATAM, and European markets.
• Outlined strategies to reinforce how the team members assess clients’ operations to identify and articulate how different solutions could address their specific business needs, deliver persuasive demonstrations, and.
• Contributed to the smooth transition after migrating to the Modern Work platform providing coaching to 23 associates in navigating highly technical functions and systems.
• Spearheaded plans to support clients with change management efforts, user training, and support to ensure the successful deployment and adoption of Microsoft technologies.
• Collaborated with other teams, including sales, technical specialists, and customer success managers, to ensure a coordinated and cohesive customer experience by collaborating on account strategies, sharing customer.

Puerto Rico

• Led and mentored a team of five Customer Success Managers from the corporate space who managed up to 200 accounts from the LATAM market, to achieve the program goals and metrics and report back the progress to program.
• Ensured that managers assisted customers in the onboarding… Show more Led and mentored a team of five Customer Success Managers from the corporate space who managed up to 200 accounts from the LATAM market, to achieve.
• Ensured that managers assisted customers in the onboarding process by providing guidance, resources, and best practices for the successful implementation and adoption of Microsoft Teams and VIVA.o Attained 102% in the.
• Won second place at the H2 Acceleration Competition for driving key incentives and consumption.
• Partnered with team leads to drive the ‘Race for a Million MAU’ initiative to provide a roadmap to reach a Million Monthly Active Users by the end of FY22.
• Contributed, along with the other Program Leads, to developing FY23 resources for onboarding, skilling, updating the Playbook, and creating a success plan. Show less

Puerto Rico

• Managed a 97-corporate account portfolio across the manufacturing, healthcare, telecommunications, and service sectors, with 500+ users in each account within the Chile and Argentina markets, delivering operational.
• Outlined strategies to improve key performance indicators including active users, meeting quantity, and platform expansion with the integration of third-party applications. o Increased platform usage in 75%+… Show more.
• Outlined strategies to improve key performance indicators including active users, meeting quantity, and platform expansion with the integration of third-party applications. o Increased platform usage in 75%+ accounts.o.
• Coordinated and planned training and implementation sessions with clients and partners.
• Prepared and delivered materials and demos.
• Appointed in 2021 as Trainer to create learning programs on Office 365 tools for corporate clients and other segments such as the academic and public sectors. Show less

San Juan, Puerto Rico

• Oversaw the strategic planning and development of key partnerships and alliances to promote growth and consumer awareness of the Microsoft Store at Plaza las Americas, for several sectors including colleges.
• Conceptualized and initiated comprehensive communications strategies to strengthen brand and product awareness, including store positioning as both an entertainment and… Show more Oversaw the strategic planning and.
• Conceptualized and initiated comprehensive communications strategies to strengthen brand and product awareness, including store positioning as both an entertainment and educational center.
• Consistently met the 20%/80% training coverage goals (small businesses/general public).
• Planned and supervised multiple onsite and offsite events.
• Directed new product launches, including XBOX, with over 500 participants.

Rio Grande, Puerto Rico

• Planned and executed multiple offsite and onsite events simultaneously to drive mission-critical branding plans combining traditional, interactive, and social media with strong telemarketing and field promotions to.
• Negotiated participation in trade shows, conventions, galas, and concerts.
• Coordinated and directed field promoters interacting with potential clients.
• Identified… Show more Planned and executed multiple offsite and onsite events simultaneously to drive mission-critical branding plans combining traditional, interactive, and social media with strong telemarketing and.
• Identified opportunities and developed alliances with other participating marketers sharing information and promotional venues permitting consumers to be informed rapidly at a low cost.
• Advanced the use of social media creating a more intimate way of connecting with target audiences by incorporating webpage banners, email blasts, e-classifieds, Facebook, and Twitter.

Progressed from hostess to supervisory role monitoring, coaching and directing the talent of 3 hostesses whose primary goal focused on engaging guests, conducting Q&A to gather data and pre-qualify potential new club members, and convincing qualified guests to tour the property with a trained sales representative.  Contributed to improved qualification of.

Rio Grande, Puerto Rico

Proved a top performer among the team influencing guests through proactive brand messaging laying the groundwork for the more formal presentation managed by the sales team. Scheduled tours and processed client data; operated front desk and provided concierge services to arriving guests.  Success at securing a high volume of sales appointments caused a.

San Juan, Puerto Rico

• Hired for a pilot project developing an application for quality control purposes.
• Designed and executed a research questionnaire to survey customer satisfaction.
• Identified improvement areas during and after the sales period.

Mexico City, Mexico

• Contacted over 25 local and international businesses for enrollment in a sponsorship program for a nonprofit organization providing financial assistance to underprivileged children.
• Contributed to the development of new alliances expanding the sponsor network.
• Outlined and implemented a research study addressing consumer satisfaction.

Master'S Degree, Marketing

Bachelor'S Degree, Public Relations, Advertising, And Applied Communication