Victor Rivera Email & Phone Number

Queen Creek, Az, Us

Federal Way, Washington, Us

• Led a team of technical staff in implementing grant management systems and grant financial systems for the International Programs Group at World Vision USA.• Strategized with global leaders to leverage technology, including Salesforce, MS Dynamics, and Power BI dashboards, to support grant acquisition and data analytics.• Managed specialized information systems staff to ensure seamless operations and technology support for the organization's international programs.

Phoenix, Arizona, Us

Some of my responsibilities include:- Provided 1:1s, coaching, mentoring, tools, and removed impediments for my team of engineers, business and technical analysts, including onshore and offshore consulting partners.- Collaborated and partnered with Executive Leadership and teams including Enrollment, Product, Sales, Legal, Branding, Audit, and Marketing for strategy and problem resolution, roadmaps, data governance, and implementations.- Lead high-performance teams to provide quality and timely delivery of business objectives.- Developed and maintained technology roadmaps by partnering with the Executive Leadership Team, and LOB stakeholders, operations, and other key technical teams, ensuring currency, best practice usage and business fit, while aligning with the larger IT strategic plan.- Removed impediments escalated by Scrum Masters, Product Owners or Product Managers related to projects, features (Agile tools include Azure DevOps for use with Kanban and Scrum, Jira).- Responsible for identifying and leading IT best practices, technology enhancements and re-engineering, technical and business process improvements, and seeking continuous improvement across application delivery teams.- Vendor relationship and management including resources, invoicing, RFIs, RFPs.- Coordinated with the Business Intelligence team the implementation of reports for daily metrics and end to end data tracking.- Partnered with the Data Management Director to improve data governance.- Coordinated process improvement implementations.- Participated in project launches, data flow dependencies, interfacing and integration, and holistic approaches.

Phoenix, Az, Us

Provided expertise on complex system applications and led project teams.Performed data analytics and data management, dashboards and reports, including Excel Power Query, and Power Platform such as Power BI, Power Apps, and Power Automate. Generated and extracted reports out of enterprise systems such as Workday.Worked with cross functional departments and served as a liaison and provided guidance and leadership.Led cross functional teams through projects and/or issues to achieve desired results.Managed process improvements, redesign, data integration and automation.Managed and support the identification and research of new developments and used of current systems and applications, as well as upgraded systems and applications to meet customer needs.

Portland, Or, Us

Orchestrated technical leadership and support to team of business/data analysts and technical project managers to deliver high-quality technical services and innovative operational solutions. I envisioned and implemented strategic plans/roadmaps with IT and customer leadership of dependencies and potential risks in software development and implementations. Along with that, I conducted the monthly committee meetings with leaders, product owners, and key personnel to address customer painpoints, mandates, and backlog prioritization using agile scrum methodologies (DevOps, Jira tools). Nurtured strong relationships with stakeholders, vendors (including provider data), and partners to meet and exceed technical objectives.Developed reports/dashboards, and cross-training strategy and RACI matrix to clarify decision making, roles, and expectations.

During this tenure, I partnered with community leaders throughout the nation to better serve individuals, schools, families, and communities. I held ultimate responsibility for developing multi-functional teams as well as implementing strategic plans/educational materials.Additionally, I devised and executed the apprenticeship strategy to develop, mentor, and coach current/future leaders as per newhope requirements.I maximized the use of social media and video conferencing platforms for all outreach and modern communications.

Tacoma, Wa, Us

With the Multicare Health System, I steered all efforts in implementing, maintaining, and upgrade of clinical applications by liaising with Cardiology departments, application owners, and the departmental super-users. I utilized various tools, such as Crystal Reports, SQL queries, and Business Objects Enterprise to develop detailed reports and statistics of technical projects. I interacted with staff and leadership across IT teams, business intelligence (BI), stakeholders, colleagues, and vendors of other healthcare organizations.A small section of my accomplishments is stated as follows:o Played an integral role in replacing ECG Management System to Epiphany and electrocardiographs to Mortara.o Deployed a centralized knowledgebase framework to improve the incident resolution and system administration efficiency.

London, Gb

Headed a team of nine web and digital technical specialists for donor support, troubleshooting, and system acceptance testing to deliver optimal results. Partnered with contact center and other IT organizations to maintain and improve World Vision’s web presence.- Enhanced digital user experience by analyzing statistics, customer, and stakeholder feedback and enhancement requests.- Participated in technology projects including ecommerce, data warehousing, reporting tools.- Escalation point for system incidents, troubleshooting, resolution, and problem management.- Member of the Change Advisory Board.

Seattle, Wa, Us

Before leading several teams, performed various roles in IT such as support, testing, analysis, design, architecture, software development, and enterprise software implementations.Managed the design and development of software applications and provided technical support and leadership to teams of software developers, database administrators (ETL), and technical project managers (EDI, interfacing, data conversion), and consulting resources.- Accomplished technology innovation objectives by developing IT processes, best practices, and guidelines.- Efficiently designed and developed databases and enterprise software, including a business intelligence front-end application for managers and leaders to generate ad hoc reports (Java objects for SAP ERP, .Net, C#, Visual Basic, SQL).- Optimized the documented processes covering software installation, disaster recovery, use cases, test cases, service level agreements, service desk scripts, user training, architecture, and other operational readiness documentation.- Improved team morale/relationships and communications with other teams via coaching and management.- Delivered interfaces and custom systems to integrate heterogeneous systems including Oracle Financials.- Led the ETL applications portfolio reduction strategy to migrate to a major enterprise system.- Delivered technical/operational support in developing automated connectivity mechanisms for nationwide systems.

Washington, Dc, Us

Provided operational support to pilots, squadrons, and maintenance battalions on weapons readiness. Supervised, led, mentored, coached, and trained teams of marines.- Spearheaded a multi-million-dollar project overseas to dramatically improve force readiness, earning a General’s Commendation.- Received several letters of appreciation, medals of commendation, and meritorious promotions for outstanding deliverables supporting deployments onshore, Europe, and Japan.

Master Of Arts - Ma, Leadership, Ministry

Bs, Computer Systems, Computer Programming