- being awesome

- Managing and responding to Online Customer Service queries and inbound Social Media messages from client accounts- Responding to all Customer Support and Community Management tickets via Zendesk- Proactively escalating and spotting potential PR threats- Initiating and sustaining relationships with clients and prospects

- Created, curated, and managed content across all social media channels- Influencer outreach, onboarding, management, and support- Responsible for managing and growing Discord community

- Collaborated with the internal company team to implement community feedback into the game Stream Pirates. - Worked closely with Marketing team to execute social media campaigns for Stream Raiders and Stream Pirates.- Hosted bi-weekly Dev Streams on Twitch.- Built hype, grew, and maintained relationships with Twitch streamers for the launch of Nitro: Stream Racing.

- Built and maintained relationships with Twitch streamers to onboard them to the company's partner program for the video game Stream Raiders.- Collaborated with Director of Marketing and Manager of Content Creation to successfully drive social media campaigns across Social Media platforms. - Helped grow and mananage the company's Discord server to over 30K members.

- Built, managed, and maintained the company's Discord server for the games MLB Champions and Crypto Space Commander (CSC). - Onboarded new community members to blockchain gaming including but not limited to Ethereum tx transactions, MetaMask wallet, purchasing in-game assets via cryptocurrency. - Created content for Instagram, Twitter, Facebook, and Medium.- Managed Discord, Telegram, and Reddit channels.

- Created original content for all social media platforms using Canva, Figma, and Adobe- Reported performance KPIs of social media campaigns- Responsible for generating leads to download the company's mobile app- A-B tested social media campaigns to optimize performance and drive improved ROI- Monitored and evaluated website analytics to identify trends and opportunities for improvement

- Developed a strategy with the Dev Team to create airdrops, bounties, and contests to distribute NYCoin- Aided in representing NYCoin to investors and cryptocurrency exchanges- Created and managed original social media content for Facebook, Instagram, and LinkedIn- Moderated Reddit, BitcoinTalk, Telegram, and Discord and reported overall sentiment to the Dev Team- Worked with the Team in Discord to welcome new members and answer questions about NYCoin

- Worked independently on financial activities, such as profitability analysis, forecasting and trends ofmonthly financial reporting- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability,and expense forecasts- Used relevant financial technology to generate reports and recommended courses of action to uppermanagement- Created and maintained precise and accurate models, charts and reports- Assisted in preparation of presentations, data tables and other documents for investor meetings- In addition, served as department wide Event Coordinator by brainstorming and implementing teambuilding exercises, organized catering, maintained corporate credit card budget, created expense reports, developed and distributed event surveys to gather feedback and assess event success