River La Belle Email and Phone Number

LINCHPIN for a booming private practice (3 audiologists) partnered with an ENT clinic (4 providers). - Scheduled to take the SC Hearing Instrument Specialist Practical Exam in May 2024; passed the written already.- Complete hearing evaluations using Inventis equipment, including otoscopy, tympanogram, ipsilateral acoustic reflexes, air conduction, bone conduction, speech, and QuickSIN; record results using Maestro and CounselEar, and create professional reports for use by both ENT providers and patients.- Discuss results with patients, with heavy emphasis on the relationship between hearing health and cognitive health.- Convert hearing evaluations into second assessments for patients to meet with audiologists for sales opportunities: very successful, as >90% of unaided HL patients will schedule.- Complete the majority of clean-and-check appointments, including replacing tubing, to open audiologists’ schedules for more money-making opportunities; complete chart notes in CounselEar.- Review schedule proactively to eliminate and prevent double-bookings, and to improve flow of room usage.- Step up often to see the next patient to keep the schedule flowing, even if they were not on my schedule.- Program hearing aids under supervision, for first fit, and for adjustments according to patients’ needs.- Make all fitting follow-up calls after two days of wear to address concerns, encourage continued use, and schedule next-day appointment if patient needs immediate attention.- Transfer all chart notes and diagnosis codes and CPT codes from CounselEar to ModMed to enable billing of audio-and-ENT appointments through the ENT clinic.- Receive multiple compliments from patients daily, centered around empathy, listening, and detailed service.- Certificate: Certificate Program for Otolaryngology Personnel (CPOP), June 2023- Software proficiencies: CounselEar, ModMed, Inventis Maestro, fitting software (SmartFit, ProFit, Genie, Signia, etc)

- Fine dining with a casual atmosphere; core value: family hospitality- Engage in empathy-based service, building rapport with each table during their visit.- Upsell at every appropriate opportunity.- Work with kitchen staff and assistant staff to deliver on-time service.- Use customer service mindset to proactively address customer complaints to their satisfaction.- Clean area of responsibility and set up/take down all equipment before and after service.www.stellasbrasserie.com

Managed the complete loan process for the Tim Barr & Associates team, including application support - Processed an average of 16.7 loans/month in 2020 and 19.2 loans/month in 2021, as sole processor for and assistant to a high-volume loan originator, setting successive team records annually.- Achieved an average loan timeline (application to closing) of 34.8 days in 2020, 32.3 days in 2021, and 31.5 in 2022.- Created and managed an internal tracking system to monitor all aspects of a loan pipeline of up to 44 concurrent loans for a three-person team.- Wrote a 3600-word best practices manual that outlines what made our team the most successful in the company for each of the last four years.- Provided application support for LendingPad, Slack, Google Docs, Google Sheets, and lender sites.- Maximized efficiency by continually iterating the application process.- Developed relationships with clients by communicating frequently to keep them informed and satisfied with the progress of the transaction.- Maintained relationships with vendors to obtain appraisals and title documents for each loan.- Communicated primarily via email, peaking at several hundred messages a day, with phone calls and texts whenever needed.- Trained new team members in gathering and reviewing documents for loan set up and final approval.- Maintained Mortgage Loan Originator licenses to have in-depth conversations without becoming non-compliant; completed required CE (8 hrs annually).Licenses: NMLS Residential Loan Originator #1529347: SC (2022) and MA (2016-2017; 2019-2022)

Promoted from a cashier after 3 months, with no prior supermarket experience.- Manage cashier and service clerk personnel to process customers' orders quickly and cheerfully- Solve customer concerns to their satisfaction- Earned Service Star of the Month in April 2019

Managed residential loan processes, databases, and tracking systems in a team environment.• Managed CRM for current and past clients, including preset email drip campaigns.• Managed prospect and client databases and maintain contact over time to stay top of mind.• Created and managed pipeline system for tracking current and closed loans.• Communicated with prospects and clients to gather and securely store sensitive documents.• Maintained at least weekly communication with clients and realtors to keep them informed and pleased with the progress of the transaction, being available for questions at all times.• Networked with referral partners regularly in public and private settings to cultivate relationships.• Developed basic proficiency in designing loans to best suit clients’ needs.• Streamlined multiple application and tracking processes by discovering and implementing various efficiencies and by successfully recommending software updates to our providers.• Developed skill in communicating with third-party companies to obtain information and documentation on behalf of clients.• Trained new team members as assistants and eventual peers.Licenses: NMLS Residential Loan Originator #1529347: SC (since 2022) and MA (2016-2017; 2019-Present)

An entrepreneurial position, developing and servicing a personal book of business of forty households.• Provided consulting services to help clients clarify and achieve their financial goals.• Implemented holistic plans based on clients’ exposures and goals and adjusted as needed over time.• Sold a broad portfolio of insurances, annuities, and investments to help clients achieve their goals.• Acquired prospects through client introductions, personal networking, and social media marketing.• Managed business using tracking metrics, annual and monthly goal-setting, and a prospect database.• Completed training in sales techniques, new products, legislation, regulations, and compliance.• Developed proficiency in software used to produce product illustrations and client presentations.

• Trained customers one-on-one in Mac OS X 10.8 and other Mac applications to better use their systems.• Advised customers on optimal hardware and accessory purchases to meet their needs.• Managed point-of-sale system to ensure a pleasant and efficient customer experience.• Transported high value systems between multiple locations.